Underwriting Team Manager

Arch Insurance (UK) Limited; St Albans; On-site; GBP 60,000 - 85,000; Full time

Job summary

Arch Insurance (UK) Limited is seeking a Team Manager for the UK Regional to lead, develop and support a team of underwriters. The role focuses on delivering profitable growth through people, broker engagement and strong customer outcomes within the UK region.

The Team Manager will balance leadership, trading support, operational oversight and underwriting governance to align with UK Regional objectives and ARCH values. Proven underwriting experience and strong leadership are essential.

Qualifications

• Proven underwriting experience.
• Strong leadership and people development capability.
• Excellent trading and negotiation skills.
• Sound understanding of insurance market dynamics.
• Strong commercial awareness.
• Effective communication and influencing skills.
• Strong planning, organisation and prioritisation abilities.
• Experience of managing performance and developing talent.

Responsibilities

• Lead, inspire and develop a team of underwriters.
• Conduct regular 1:1 meetings, coaching and performance reviews.
• Create development plans and support career progression.
• Identify and develop future talent and succession pipelines.
• Build a high-performing team culture and drive account.Quality.
• Deliver branch objectives and ensure profitable growth through people.
• Drive trading and broker engagement to support regional growth.
• Provide governance on underwriting standards and risk controls.

Education

ACII qualification or working towards

Job description

Reporting To

Branch Manager / Senior Branch Manager

• Gross Written Premium (GWP)
• Underwriting Leadership Team

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Team Manager - UK Regional

Role Profile

Job Title

Team Manager - UK Regional

Reporting To

Branch Manager / Senior Branch Manager

Role Purpose

The Team Manager is responsible for delivering profitable growth through people. The role exists to lead, develop and support a team of underwriters, ensuring high levels of performance, technical excellence, broker engagement and customer outcomes. The Team Manager will create an accountable, high-performing culture that aligns with UK Regional objectives and ARCH values. Working as a key member of the branch leadership team, the role balances people leadership, trading support, operational oversight, underwriting governance and sales leadership to ensure sustainable and profitable branch growth.

Key Responsibilities

• Leadership & People Management
• Lead, inspire and motivate a team of underwriters.
• Conduct regular 1:1 meetings, coaching sessions and performance reviews.
• Create individual development plans and support career progression.
• Identify and develop future talent and succession pipelines.
• Build a highly engaged and accountable team culture.
• Manage performance effectively, recognising success and addressing performance concerns.
• Promote wellbeing, inclusion and employee engagement.
• Act as a role model for ARCH values and leadership behaviours.
• Business Performance & Delivery
• Deliver agreed branch and team objectives.
• Drive performance across:
  • Gross Written Premium (GWP)
  • New Business
  • Retention
  • Rate achievement
  • Income growth
  • Service standards
  • Pipeline generation and conversion
• Monitor performance through management information and branch dashboards.
• Identify risks and opportunities and implement corrective actions where required.
• Support branch business planning and execution of regional priorities.
• Ensure consistent achievement of agreed service and productivity standards.
• Sales, Trading & Distribution Leadership
• Embed a proactive trading and sales culture.
• Drive prospecting discipline across the team.
• Ensure effective pipeline management and opportunity conversion.
• Support strong broker engagement and relationship development.
• Coach underwriters in trading, negotiation and relationship management skills.
• Participate in key broker meetings and support strategic trading opportunities.
• Promote a customer-focused approach to business growth and development.
• Actively support branch trading plans and regional growth strategies.
• Technical Underwriting Leadership
• Maintain strong underwriting standards and controls.
• Provide technical guidance and referral support.
• Ensure consistent application of underwriting authority and appetite.
• Support training and development of technical capability.
• Drive quality assurance standards and continuous improvement.
• Support implementation of underwriting strategy and regional trading initiatives.
• Promote technical excellence and sound underwriting judgement throughout the team.
• Operational Leadership
• Ensure effective workload distribution and resource management.
• Maintain operational efficiency and service standards.
• Drive adherence to agreed processes and procedures.
• Support change management and continuous improvement initiatives.
• Ensure effective use of systems, reporting tools and management information.
• Remove barriers that impact team performance and productivity.
• Assist the Branch Manager in delivering branch operational objectives.
• Governance, Risk & Compliance
• Ensure compliance with all company, regulatory and Consumer Duty requirements.
• Promote a culture of responsible underwriting and good customer outcomes.
• Support audit, compliance and risk management activity.
• Ensure team adherence to internal controls and governance processes.
• Maintain oversight of licensing, authorities and competency requirements.
• Ensure colleagues understand and fulfil their regulatory responsibilities.

Key Relationships

Internal

• Branch Manager
• Regional Manager
• Underwriting Leadership Team
• Distribution Team
• Claims
• Operations
• Risk & Compliance
• Human Resources
• Learning & Development

External

• Brokers
• Customers
• Industry Partners
• Professional Bodies

Essential

Knowledge, Skills & Experience

• Proven underwriting experience.
• Strong leadership and people development capability.
• Excellent trading and negotiation skills.
• Sound understanding of insurance market dynamics.
• Strong commercial awareness.
• Effective communication and influencing skills.
• Strong planning, organisation and prioritisation abilities.
• Experience of managing performance and developing talent.

Desirable

• ACII qualification or working towards.
• Previous people management experience.
• Experience leading change and business improvement initiatives.

Leadership Expectations

A Team Manager will:

• Lead with credibility, energy and purpose.
• Create an environment where individuals can perform at their best.
• Deliver results through coaching rather than direct control.
• Build trust with colleagues, brokers and stakeholders.
• Encourage collaboration across teams and branches.
• Champion continuous improvement and innovation.
• Foster a strong culture of accountability, ownership and customer focus.

Measures of Success

A successful Team Manager will:

• Deliver branch financial objectives.
• Improve team capability and engagement.
• Build a strong and sustainable pipeline culture.
• Maintain excellent underwriting and compliance standards.
• Develop future talent and succession plans.
• Enhance broker relationships and customer outcomes.
• Consistently demonstrate ARCH values and leadership expectations.

14101 Arch Europe Insurance Services Ltd