Underwriting Support Assistant

Avencia Consulting; Leeds; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

Avencia Consulting is recruiting an Underwriting Support Assistant in Leeds with a hybrid pattern. You will support underwriters, maintain insurance information and assist with policy documents, quotes and renewals.

No underwriting experience is required; those from insurance, claims, banking, customer service or admin are welcome to apply. The role offers learning opportunities and a collaborative team environment with regular interaction with brokers and internal colleagues.

Qualifications

• No underwriting experience required.
• Background in insurance, claims, banking, customer service or administration may be considered.
• Strong written and verbal communication skills.
• Willingness to learn and develop in underwriting.

Responsibilities

• Support underwriters with operational and administrative tasks.
• Process and maintain insurance information accurately.
• Prepare and issue policy documents.
• Create and amend insurance quotes.
• Manage tasks and workflows in Dynamics 365.
• Review survey reports and track actions.
• Assist renewal activity and pipeline management.
• Respond to broker and internal inquiries by phone and email.
• Identify missing or incomplete details in records.
• Collaborate with underwriting, claims, finance and other teams.

Skills

Attention to detail

Organised

Communication

Proactive

Team player

Tools

Dynamics 365

Job description

Underwriting Support Assistant
Leeds Hybrid Working Permanent

Want to build your insurance career in a role where you can develop new skills, work alongside experienced Underwriters and play an important part in keeping the business moving?

Avencia are working with a growing insurance business to recruit Underwriting Support Assistants to join a Leeds-based underwriting support team.

You don't need previous underwriting experience. Whether your background is in insurance, claims, banking, financial services, customer service, administration or operations, we'd be interested in hearing from you.

The Role

You'll provide operational and entry-level underwriting support across a range of specialist insurance classes, working closely with Underwriters, Brokers, Claims, Finance and other areas of the business.

The team plays an important role in helping Underwriters manage their workload, keep new business and renewals moving and deliver a high level of service to brokers and customers.

What You'll Be Doing:

No two days will be exactly the same. Your responsibilities will include:

• Supporting Underwriters with a variety of operational and administrative tasks
• Processing and maintaining accurate insurance information
• Preparing and issuing policy documentation
• Creating and amending insurance quotes
• Managing tasks and workflows through Dynamics 365
• Requesting, reviewing and tracking survey reports
• Managing diaries and following up outstanding actions
• Responding to broker and internal enquiries via phone and email
• Reviewing information and identifying missing or incomplete details
• Supporting renewal activity and helping Underwriters manage their pipelines
• Working closely with Underwriting, Claims, Finance and other internal teams

You'll start by learning the core processes and systems before building your knowledge across both new business and renewals.

What We're Looking For:

We're more interested in your attitude, aptitude and willingness to learn than whether you've worked in underwriting before.

We're looking for someone who:

• Takes pride in producing accurate, high-quality work
• Is highly organised and comfortable managing multiple priorities
• Has strong written and verbal communication skills
• Is confident using technology and learning new systems
• Takes ownership and sees tasks through to completion
• Is proactive and willing to ask questions
• Can identify problems and flag issues early
• Enjoys delivering a good service to customers and brokers
• Works well as part of a collaborative team
• Is flexible when priorities change
• Is curious and open to feedback and learning

Insurance experience would be beneficial, particularly in underwriting support, broking, claims or insurance operations, but it isn't essential.

What You'll Gain:

This role gives you the opportunity to build a strong foundation in insurance while gaining exposure to the wider underwriting process.

You'll have the opportunity to:

• Develop your understanding of how underwriting works
• Build technical insurance knowledge across multiple classes
• Gain experience across both new business and renewals
• Work closely with experienced Underwriters
• Build your confidence dealing with brokers and internal stakeholders

About the Team:

It's a collaborative team where people share knowledge, support each other and enjoy working together. You'll be joining at an exciting point in the team's development, with the opportunity to grow alongside the function.

Working Pattern:

The role is based in Leeds with a hybrid working pattern of three days in the office each week, including Tuesdays and Wednesdays. During your first month, you'll be office-based five days a week to support your training and development.