Underwriting Support Assistant

Markel International; Leeds; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Hybrid working

Training and development

Career progression

Job summary

Markel International in Leeds is seeking three Underwriting Support Assistants to join our Commercial Lines team. You will contribute to underwriting operations by handling policy information, quotes and documentation while delivering excellent service to customers and brokers.

This role emphasizes hands-on learning, cross-team collaboration with claims and finance, and real opportunities for career progression within underwriting and wider business functions.

Qualifications

• Experience in admin, customer service or office environment.
• Strong organisational and communication skills.
• Willingness to learn and adapt to new systems.

Responsibilities

• Provide operational and administrative support to underwriters.
• Process policy information and maintain accurate records.
• Prepare and issue policy documentation and quotes.
• Manage tasks and workflows in Dynamics 365.
• Support brokers and internal stakeholders via phone and email.

Skills

Attention to detail

Organised

Communication

Teamwork

Education

A-levels or equivalent

Tools

Dynamics 365

Job description

Leeds | Hybrid Working (3 Days Office / 2 Days Home)

Permanent | Great starting salary + 5% Annual Bonus

Join a Team That's Redefining Underwriting Support!

Looking for more than just an admin role?

Want to build a career where you can develop new skills, work with experienced professionals, and play a genuine part in helping a growing business succeed?

At Markel, we're creating something different.

We're hiring three Underwriting Support Assistants to join our Leeds-based Commercial Lines business. These are brand-new positions within a newly transformed team that sits at the heart of our underwriting operation.

Whether you have experience in insurance, banking, financial services, customer service, administration, or you're looking to take the next step in your career, we'd love to hear from you.

Why This Role?

This isn't a traditional administration position.

You'll be part of a team that enables our Underwriters to focus on what they do best by delivering high-quality operational and underwriting support across a diverse range of specialist insurance products.

You'll work closely with Underwriters, Claims, Finance and Brokers, gaining exposure to the wider insurance market while developing valuable technical and commercial skills.

Most importantly, you'll join a manager who is passionate about developing people and creating genuine career opportunities.

What You'll Be Doing:

No two days are exactly the same.

You'll provide essential support across new business and renewal activities, helping ensure our customers and brokers receive outstanding service.

Responsibilities will include:

• Supporting Underwriters with a variety of operational and administrative activities
• Processing policy information and maintaining accurate records
• Preparing and issuing policy documentation
• Creating and amending insurance quotes
• Managing tasks and workflows through Dynamics 365
• Monitoring diaries and outstanding actions
• Requesting and tracking surveys and reports
• Responding to broker and internal stakeholder enquiries via phone and email
• Working with teams across underwriting, claims and finance
• Identifying opportunities to improve processes and ways of working
• Supporting projects and wider business initiatives

You’ll receive comprehensive training and gradually build your knowledge across multiple areas of the business.

What We're Looking For:

We’re far more interested in your attitude, curiosity and willingness to learn than whether you’ve worked in insurance before.

We’re looking for people who:

• Take pride in producing accurate work
• Enjoy being organised and managing multiple priorities
• Have excellent written and verbal communication skills
• Are confident learning new systems and technology
• Take ownership and see tasks through to completion
• Ask questions and enjoy learning
• Spot problems and look for solutions
• Work well as part of a team
• Embrace change and continuous improvement

Experience We Welcome:

We’d love to hear from candidates with backgrounds in:

• Insurance
• Banking
• Claims
• Customer Service
• Customer Support
• Office Administration
• Professional Services
• Retail Leadership or Operations
• Graduate or Early Career Talent

If you’ve demonstrated strong customer service, organisation, attention to detail and a proactive mindset, we want to hear from you.

What You’ll Gain:

This role offers far more than day-to-day administration.

You’ll have the opportunity to:

• Learn how underwriting and insurance businesses operate
• Develop technical insurance knowledge
• Build relationships with experienced Underwriters
• Gain exposure to multiple product lines and business functions
• Explore future careers within Underwriting, Claims, Operations and other specialist teams
• Access internal development and progression pathways across Markel

About the Team:

You’ll join a collaborative and supportive team that’s currently going through an exciting transformation.

The team is moving towards a fully cross-skilled model, giving everyone the opportunity to learn new areas of the business and build broader experience.

It’s an environment where people support one another, share knowledge and enjoy coming to work. As Emma, the Team Manager, continues to shape and grow the function, you’ll have the opportunity to help influence the future of the team.

Hybrid Working:

• 3 days per week in our Leeds office
• 2 days working from home
• Team office days are Tuesday and Wednesday
• During your initial onboarding period, you’ll spend more time in the office to ensure you receive the best possible training and support

Why Markel?

At Markel, we believe insurance is about helping people move forward with confidence.

As a Fortune 500 organisation with a global presence, we’ve built our reputation on expertise, integrity and putting people first. While we’ve continued to grow, we’ve never lost the collaborative culture that makes Markel such a rewarding place to build a career.

Our people are at the centre of everything we do, and we’re committed to creating an environment where everyone can thrive, develop and succeed.

Ready to Build Your Future?

If you’re looking for a role where you can learn, develop and make a genuine impact from day one, we’d love to hear from you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [e-mail] or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.