Underwriting Support Assistant

Pro Global; Greater London; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

Pro Insurance is seeking an Underwriting Support Assistant to join a growing team in London. The role combines home-based work with in-office days, three days per week, supporting underwriting managers and teams.

You will handle submission clearance, broker accreditation support, document preparation, audits, and monitoring of requirements while maintaining strong communication with stakeholders and ensuring data accuracy.

Qualifications

• Experience in the (re)insurance industry, ideally within underwriting
• Excellent verbal and written communication skills
• Able to use discretion to resolve process issues for outsourcing models
• Continuous improvement mindset
• Ability to work flexibly, particularly during peak underwriting periods
• Proven ability to prioritise and organise effectively
• Proven ability to work with speed and accuracy under pressure
• Experience supporting work allocation and working to SLAs/tight deadlines

Responsibilities

• Submission clearance for new risks
• Support new brokers through accreditation
• Prepare quotes, certificates and policy documentation
• Manage audits and follow up on requirements
• Coordinate new surveys and monitoring of requirements
• Support coverholders through approval processes
• Chase and manage coverholder bordereau
• Understand and report on contract details, including LOCs and funds withheld
• Extract and manipulate submission data from broker portals and liaise on treaty statements
• Ensure risk recording instructions are quality checked and reported

Skills

Verbal and written communication

Discretion in process resolution

Continuous improvement mindset

Prioritisation and organisation

Speed and accuracy under pressure

Team working across offshore/onshore

Job description

Pro are recruiting for Underwriting Support Assistants to join our growing team. This role will be working on a hybrid approach, with time split between home and in our London Office 3 days a week.

Responsibilities

This role will provide support to the Underwriting Support Managers and the Underwriting teams on a day to day basis. Responsibilities include, but not limited to:

• Submission clearance for new risks
• Supporting new brokers through the accreditation process
• Preparation of quote, certificate and policy documentation
• Managing and following up of any audit requirements
• Managing the instructions of new surveys and subsequent requirement monitoring
• Supporting new coverholders through the approval process
• Coverholder Bordereau chasing and management
• Ability to understand individual (re)insurance contract details such as notification requirements, security requirements, reinstatements, cancellation notices, etc. in order to provide reporting and management oversight.
• Ensure timeliness and accuracy of security requirements (LOCs (Letters of Credit) and Funds withheld) in support of the underwriting business.
• Understand underwriting support processes and systems and extract / manipulate submission related data from broker portals. Act as treaty statement liaison and monitor dual signature requirements
• Ensure all risk recording instructions are quality checked adopting ‘Right First Time’ prior to issuance to the offshore team and quality measures are reported and acted upon.
• Identification and transition of tasks from onshore to offshore teams
• Building and maintain excellent working relationships with the underwriting team ensuring that underwriting management are regularly communicated with and kept updated on appropriate operational issues.
• Team Workflows - Monitor the various workflow tools and ensure tasks are completed within appropriate timeframes.

Skills and Experience

• Experience of relevant (re)insurance industry experience, ideally within Underwriting Community
• Excellent verbal and written communication skills
• Able to use discretion in working to resolve process issues that ensure the success of our established global outsourcing models
• Possess a continuous improvement mindset
• Ability to work flexibly in order to complete duties of the role, particularly during peak underwriting periods
• Proven ability to prioritise and organise effectively
• Proven ability to work with speed and accuracy, particularly under pressure
• Experience supporting work allocation and working to SLAs/tight deadlines
• Proven experience of building and maintaining good working relationships

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Underwriting Support Assistant • London, UK