Underwriting Operations Support Manager

Talbot Underwriting; City Of London; Sur place; GBP 55 000 - 85 000; Plein temps

Résumé du poste

Talbot Underwriting in London is seeking an Underwriting Operations Support Manager on a 12-month FTC to lead a team of Technical Assistants and coordinate end-to-end underwriting support across syndicates 1183 and 2019.

You will mentor staff, manage performance, and work closely with underwriters, IT, and CoE partners to drive process improvements while ensuring compliance with Lloyd's market requirements.

Qualifications

• Commercial Insurance experience required.
• Direct team management experience and change leadership.
• Experience in underwriting and Lloyd's market/regulatory context.
• Understanding of insurance operating systems used to rate/track/issue policies.
• Strong time management, problem-solving, and analytical skills.
• Excellent marketing, influencing and negotiation with C-suite leaders.

Responsabilités

• Manages a team of Technical Assistants and oversees day-to-day operations.
• Hires, coaches, and develops staff; coordinates schedules.
• Builds relationships with underwriters and CoE partners to execute end-to-end processes.
• Monitors quality, timeliness, productivity and service metrics; drives improvements.
• Ensures compliance with workflows and procedures; implements BAU changes.
• Supports IT development efforts as SME; coordinates with Talbot IT and external providers.
• Maintains open, effective communication with underwriters to foster partnership.

Connaissances

Commercial Insurance

Team Management

Lloyd's Market Knowledge

Insurance Systems

Time Management

Analytical Skills

C-Suite Communication

Description du poste

Join us as an Underwriting Operations Support Manager -12 Months FTC(Maternity Cover)

Make your mark in Talbot

Talbot operates within the Lloyd's Insurance Market through Syndicate 1183 and Syndicate 2019. With an expert team of highly skilled and experienced underwriters and a balanced, geographically diverse portfolio of business, Talbot has earned a reputation as an industry leading insurance specialist. Talbot writes a diversified portfolio including Crisis Management, Energy, Financial Lines, Marine, Political Risk, Property and Terrorism. Drawing on our deep industry expertise, Talbot develops tailored insurance solutions that address clients' evolving and often unique needs. Syndicate 2019 provides Lloyd’s investors with access to AIG’s Private Client Select (PCS) portfolio.

How you will create an impact

Reporting to the Operations Manager, this position is responsible for the management of underwriting support staff. The staff roles managed may include any combination of Technical Assistant or Sr. Technical Assistant. This includes human resource management including mentoring, counselling, goal setting, and staff development. Promotes teamwork and collaboration in partnership with underwriting and other functional teams within the company.

People Management

• Manages a team of Technical Assistants
• Actively manages the team in all aspects, such as hiring, performance management, development, and schedule coordination.
• Manages the day-to-day operations of the support unit.
• First point of escalation for operations staff regarding service issues.
• Identify servicing issues and works with the Operations Manager to document the issue and follow up through resolution.

Operations Support

• Develops key relationships with underwriters and CoE partners to execute the end-to-end Operations processes.
• Tracks and translates quality, timeliness, productivity, and service delivery requirements into individual, team, and unit metrics.
• Review and manage production and quality control reports and take appropriate action for improved results.
• Ensures compliance with workflows and procedures.
• Review workflows/processes in order to identify process efficiencies. Document workflow/process changes, train onshore/offshore staff, and implement and monitor change through BAU status.
• Support any IT development efforts as a subject matter expert. Act as the point of coordination and functional subject matter expert for solutions provided and supported by Talbot IT and external software/solution providers
• Maintains open and effective communication with underwriters in order to foster partnership and teamwork.
• Proactively maintains effectiveness when experiencing changes in work responsibilities or environment; adjusts effectively to work within the new structure, process requirements, or culture.

What you’ll need to succeed

• Commercial Insurance experience.
• Direct team management experience. Ability to build coherent teams and to lead teams through significant operation and cultural change.
• Experience in the insurance industry, specifically underwriting, ideally with knowledge of the Lloyds market, its regulatory requirements, and the impact this may have on a proposed solution or business change.
• Understanding of insurance operating systems which are used to rate, code, track and/or issue insurance policies.
• Proactive, independent work ethic with strong time management, problem-solving, and analytical skills.
• Demonstrated excellent marketing, influencing, negotiating and communication skills in dealing with C-suite leaders