Underwriting Administrator - Aviation

Starr; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Starr is seeking a detail‑driven administrator to support the Aviation division with data entry, risk and policy updates, and SLA‑driven tasks within the underwriting workflow.

You will handle risk data, perform QA checks, assist with month‑end close, and support credit control while maintaining strong relationships across teams. The role emphasizes accuracy and effective communication in a busy London insurance environment.

Qualifications

• Advanced data entry skills.
• Advanced numeracy skills.
• Advanced attention to detail.
• MS Office - Excel, Word, PowerPoint and Outlook.
• Ability to communicate, both in a written and verbal format.
• Interest in the London Insurance Market.

Responsibilities

• Enter risk and policy data into the Underwriting system(s) within defined SLAs.
• Undertake peer-to-peer quality assurance checks within SLAs.
• Communicate risk and policy queries through appropriate channels and respond promptly.
• Process unmatched USMs within SLAs and escalate issues as needed.
• Assist with month-end close tasks and reporting.
• Support credit control and aged debt queries when required.
• Attend meetings to maintain internal relationships and business understanding.
• Ensure Underwriting files are complete and documentation filed per Class of Business.
• Assist with company projects and training of new team members.
• Undertake other ad-hoc tasks requested by management.
• Maintain business logs and renewal pipeline spreadsheets.
• Assist with peer review and internal audits.

Skills

Advanced data entry

Advanced numeracy

Advanced attention to detail

MS Office

Communication

Interest in London Insurance Market

Tools

MS Office – Excel, Word, PowerPoint & Outlook

Job description

Role Purpose

To support the Aviation division through defined administrative responsibilities.

Key Responsibilities

• Enter risk and policy data into the Underwriting system(s) within the defined Service Level Agreements.
• Undertake peer-to-peer quality assurance checks within the defined Service Level Agreements.
• Ensure all risk and policy queries are communicated through the appropriate channels and responded to in a timely manner.
• Process unmatched USMs within the defined Service Level Agreements and escalate any issues through the appropriate channels.
• Ensure all tasks are completed for month-end close.
• Assist with credit control and provide support to the credit control team with aged debt and excess cash queries when required.
• Attend team, departmental and divisional meetings to build, and maintain, internal relationships and continue understanding of the business.
• Ensure that Underwriting files are complete and accurate. File all documentation into the document management storage folders as required per Class of Business. Obtain any outstanding items from the underwriting team.
• Assist with, and drive forward, company projects as required.
• Assist with the training of new team members as required.
• Undertake other appropriate ad‑hoc tasks and reporting as requested by the management team.
• Maintaining business logs and renewal pipeline spreadsheets.
• Assist with peer review.
• Ensure PBQA/CC is complete.
• Assist with internal and external audits.
• Report any suspicion of financial crime to the Money Laundering Reporting Officer immediately.
• Operate within the Company’s standards for Treating Customers Fairly.
• Manage any potential conflicts of interest to avoid disrepute to the company’s integrity.
• Advise Compliance of any complaints immediately.
• The above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

Qualifications, skills and experience

• Advanced data entry skills
• Advanced numeracy skills.
• Advanced attention to detail.
• MS Office - Excel, Word, PowerPoint and Outlook.
• Ability to communicate, both in a written and verbal format.
• Interest in the London Insurance Market.

Core behavioural competencies

• Communication
• Accuracy
• Relationships

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.