Technical Business Analyst

ERS; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Starr is seeking a Technical Business Analyst to deliver product change related analysis within the underwriting and London Market context. You will elicit requirements from stakeholders, convert them into user stories with acceptance criteria and collaborate with development teams to support delivery.

Focus on governance, SLAs and timely delivery, supporting pricing, underwriting queries and product incident management as part of the delivery framework.

Qualifications

• Good knowledge of the MS Office Suite, specifically a strong knowledge of Excel.
• Ability to carry out contemporary requirements elicitation using agile based methods.
• Experience of working in delivery with agile environments (SCRUM/Kanban).
• Experience in insurance environments or underwriting principles

Responsibilities

• Elicit product-related requirements from business stakeholders and third parties.
• Ensure requirements are fit for purpose and align with governance.
• Translate business needs into clear user stories with acceptance criteria.
• Support pricing and underwriting with product-related queries.
• Assist in product incident management and priority setting.
• Collaborate with delivery teams to ensure timely product changes.

Skills

Requirements elicitation

Agile methodologies

SCRUM

Kanban

Tools

MS Excel

MS Office

Job description

Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world’s fastest-expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.

Role Purpose

It is the responsibility of the technical business analyst to deliver product change related analysis, with a view to supporting the implementation of that product change to the wider business as part of the product delivery lifecycle. Leveraging their analysis knowledge, and London Market and Underwriting expertise, to play a key role helping to realise product strategy through clear elicitation of requirements from our Product Owner and the wider business, building clearly defined stories for our development partners.

Day to day responsibilities of the role include daily stand ups and elicitation sessions to ensure we deliver the required analysis products to an agreed schedule, ensuring adherence to the defined governance, process, and service level agreements. Working closely with the Product Manager for Underwriting you will produce detailed stories defining future change and support items; sizing and planning them in line with product planning events. The analysis products must meet business needs by providing a clear, robust and fit for purpose set of requirements to help deliver product change in line with the agreed strategy

Day to day responsibilities of the role include daily stand ups, elicitation sessions to ensure we delivery the required analysis outputs to an agreed schedule, providing a clear, robust and fit for purpose set of requirements to help deliver product change in line with the defined delivery frameworks, governance and SLA’s, whilst also supporting ongoing communication with business stakeholders, third parties and suppliers as part of the delivery.

Key Responsibilities

Analysis

• The elicitation of product related requirements through business stakeholder and third-party engagement.
• Ensure requirements are fit for purpose and adhere to product analysis governance.
• Clearly understand and be able to articulate business/system outcomes and map them to requirements.
• Challenge the business to accurately define the changes necessary to deliver the business outcomes that are being sought.
• Provide valuable insight and input into discussions on proposed business solutions
• Work closely with delivery teams to refine and transform business requirements into user stories with clear, achievable acceptance criteria, with a view to successfully delivering product change.
• Support pricing and underwriting with any product related queries
• Support the product incident management process, through prioritisation and investigation.
• Support senior technical analysts in delivering large scale product change.
• Help prioritise change alongside the senior technical business analyst
• Facilitate business stakeholders sign-off as per the agreed delivery framework and governance.
• Participate in team ceremonies in line with the agreed delivery frameworks.
• Main point of contact for business stakeholders in relation to product change
• Facilitate change management of existing requirements.
• Build and maintain relationships with business stakeholders and delivery teams.

Personal Development / Continuous Improvement

• Promote and embrace a culture of continuous improvement, carrying out improvements in line with delivery methods.
• Self starter who is driven to support the business to delivery high value initiatives and doesn’t wait for direction but seeks to model best practice analysis
• A team player who can help to role model what good looks like when it comes to analysis and support in the development of other team members.
• Build relationships with stakeholders across key departments within the business.
• Seek feedback from colleagues to aide development within the role
• Actively seek opportunities to help lead product deliverables
• Proactively develop technical analysis related skills with a view to providing value to the product delivery team.
• Embody and amplify our company values in all aspects of day to day activity ensuring that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with these values.

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

Qualifications, skills and experience

• Good knowledge of the MS Office Suite, specifically a strong knowledge of Excel.
• Ability to carry out contemporary requirements elicitation using agile based methods.
• Previous experience of working in a variety of delivery methodologies including delivery in an agile environment (e.g. SCRUM and Kanban).
• Previous experience of working in an insurance environment, or;
• A firm understanding of the current product offerings and underwriting principles

Core behavioural competencies

• Analysis and decision making
• Innovation and problem solving
• Strategic perspective
• Relationships
• Communication and influence
• Development of self and others

Additional Information

• A full job description can be seen here

Starr is a global equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we\'re committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.