Underwriter

Benefact Group; Gloucester; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Hybrid working

Group Pension - employer contributions

Bonus scheme 6–24%

25 days annual leave + bank holidays

Private healthcare

Life assurance

Employee volunteering

Study support

EAP

Job summary

Benefact Group's Ecclesiastical Insurance in Gloucester is looking for an Underwriter to join the Church Operations team. You will assess underwriting activities including general enquiries, renewals, building works, unoccupied risks and risk management surveys, delivering exceptional customer service as part of a right-first-time ethos.

This permanent role offers hybrid working, a competitive salary to discuss, and a comprehensive benefits package designed to support wellbeing and professional

Qualifications

• Strong organisational skills and ability to plan, prioritise and manage workloads.
• Excellent attention to detail with ability to handle information accurately and confidentially.
• Proactive and customer-focused, committed to continuous improvement and delivering exceptional service.
• Effective communication skills, with strong IT proficiency including Microsoft Office.
• Good understanding of regulatory requirements and customer outcomes.

Responsibilities

• Profitably underwrite and negotiate new and existing business within authority limits.
• Plan, prioritise and manage workload to meet SLAs and deliver excellent service.
• Build and maintain strong internal and external relationships with a right-first-time approach.
• Operate within regulatory requirements and manage complaints, audit feedback and risk.
• Continuously develop knowledge through training and industry engagement.

Skills

Organisational skills

Attention to detail

Customer-focused

Effective communication

Regulatory understanding

Education

Cert CII or commitment

Tools

MS Office

Job description

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Gloucester

Job Ref: 205587

About The Role

Ecclesiastical Insurance, who are proudly part of Benefact Group, are looking for an Underwriter to join our Gloucester office.

This Underwriting position sits within our Church Operations Department and primarily supports our church customer base on a direct basis. In your role as an Underwriter, you will assess a range of underwriting activities including general enquiries, renewals, building works, unoccupied risks & risk management surveys.

You'll deliver exceptional customer service acting as part of the underwriting team, supporting Ecclesiastical’s “right first time” approach to customer service.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.

What you’ll be doing

• Profitably underwrite and negotiate new and existing business within authority limits, aligned to company strategy.
• Plan, prioritise and manage workload effectively to achieve objectives, meet SLAs, and deliver excellent customer service.
• Build and maintain strong internal and external relationships through effective communication and a right-first-time approach.
• Operate within regulatory requirements, identify and elevate risks, manage complaints appropriately, and act on audit feedback to improve performance.
• Continuously develop technical and specialist knowledge through training, professional development, networking, and industry engagement.

What you’ll need to have

• Strong organisational skills with the ability to plan, prioritise and manage workloads to achieve objectives and targets.
• Excellent attention to detail with the ability to manage information accurately and maintain confidentiality in line with data protection requirements.
• Proactive and customer-focused, committed to continuous improvement and delivering exceptional service both independently and as part of a team.
• Effective communication skills, supported by strong IT proficiency, including Microsoft Office applications.
• Good understanding of regulatory requirements and customer outcomes.

What makes you stand out

• Industry knowledge would be an advantage.
• Cert CII or commitment to achieve within an agreed timescale.

What we offer

• A competitive salary - let's discuss it
• Hybrid working
• Group Personal Pension - up to 12% employer contribution
• Generous annual bonus scheme: on-target bonus between 6% and 24%
• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
• £200 annual personal grant to a charity of your choice
• Encouraged to take at least one volunteering day per year
• Employee Assistance Programme
• Full study support to gain professional qualifications
• Access to virtual GP
• Enhanced maternity and paternity pay

Hear from the hiring manager

"The Retention Team within Church Operations are known for delivering exceptional service and expertise. We have a genuine commitment to supporting our church customers and the wider community."