Underwriter

Ecclesiastical Insurance UK; Gloucester; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Hybrid working

Group Pension

Bonus scheme

25 days annual leave

Private health/Wellbeing benefits

Job summary

Ecclesiastical Insurance UK is seeking an Underwriter in Gloucester to support church customers with underwriting activities, including enquiries, renewals, building works and risk management surveys.

You will join the Church Operations Department and contribute to the right-first-time service ethos, balancing workload, relationships, and regulatory compliance while pursuing professional development.

Qualifications

• Strong organisational skills to plan and manage workloads.
• Excellent attention to detail and ability to handle confidential data.
• Proactive, customer-focused and capable of delivering continuous improvement.
• Effective communication skills, including written and verbal.
• Good understanding of regulatory requirements and customer outcomes.

Responsibilities

• Profitably underwrite and negotiate new and existing business within authority limits, aligned to company strategy.
• Plan, prioritise and manage workload to meet SLAs and deliver excellent service.
• Build and maintain strong relationships through effective communication and a right-first-time approach.
• Operate within regulatory requirements, identify and elevate risks, and respond to audit feedback.
• Continuously develop knowledge through training and industry engagement.

Skills

Organisational skills

Attention to detail

Proactive

Customer-focused

Strong communication

Tools

Microsoft Office

Job description

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Gloucester

Job Ref: 205587

About The Role

Ecclesiastical Insurance, who are proudly part of Benefact Group, are looking for an Underwriter to join our Gloucester office.

This Underwriting position sits within our Church Operations Department and primarily supports our church customer base on a direct basis. In your role as an Underwriter, you will assess a range of underwriting activities including general enquiries, renewals, building works, unoccupied risks & risk management surveys.

You’ll deliver exceptional customer service acting as part of the underwriting team, supporting Ecclesiastical’s “right first time” approach to customer service.

Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.

What You'll Be Doing

• Profitably underwrite and negotiate new and existing business within authority limits, aligned to company strategy.
• Plan, prioritise and manage workload effectively to achieve objectives, meet SLAs, and deliver excellent customer service.
• Build and maintain strong internal and external relationships through effective communication and a right-first-time approach.
• Operate within regulatory requirements, identify and elevate risks, manage complaints appropriately, and act on audit feedback to improve performance.
• Continuously develop technical and specialist knowledge through training, professional development, networking, and industry engagement.

What you'll need to have

• Strong organisational skills with the ability to plan, prioritise and manage workloads to achieve objectives and targets.
• Excellent attention to detail with the ability to manage information accurately and maintain confidentiality in line with data protection requirements.
• Proactive and customer-focused, committed to continuous improvement and delivering exceptional service both independently and as part of a team.
• Effective communication skills, supported by strong IT proficiency, including Microsoft Office applications.
• Good understanding of regulatory requirements and customer outcomes.

What makes you stand out

• Industry knowledge would be an advantage.
• Cert CII or commitment to achieve within an agreed timescale.

What we offer

• A competitive salary - let's discuss it
• Hybrid working
• Group Personal Pension - up to 12% employer contribution
• Generous annual bonus scheme: on-target bonus between 6% and 24%
• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
• £200 annual personal grant to a charity of your choice
• Encouraged to take at least one volunteering day per year
• Employee Assistance Programme
• Full study support to gain professional qualifications
• Access to virtual GP
• Enhanced maternity and paternity pay

Hear from the hiring manager

"The Retention Team within Church Operations are known for delivering exceptional service and expertise. We have a genuine commitment to supporting our church customers and the wider community."

"In your role as an Underwriter, you will play an important part in the ongoing support of our customers and the success of the team. If you are passionate about developing your skills and being part of something meaningful, we’d be delighted to hear from you."

About Us

Ecclesiastical Insurance offer insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK.

As a business, we’ve been trusted to protect some of the UK’s best-loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give back more.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

• Directory of Social Change’s UK Guides to Company Giving 2017-26