Umbrella Housing Service Apprentice

Hull Business Training Centre; Hull and East Yorkshire; On-site; GBP 9,092 - 12,949; Full time

Job summary

Hull Business Training Centre is offering an Umbrella Housing Service Apprentice role with Winner, The Preston Road Women’s Centre in Hull. This position supports essential services for women and children affected by domestic abuse, contributing to valuable housing assistance and communication.

The apprentice will assist in logging repair requests, liaising with tenants, and providing administrative support. With a focus on compassion and strong communication, this apprenticeship offers a meaningful career path in a supportive environment.

Qualifications

• Compassionate and non-judgmental interaction with service users.
• Ability to communicate effectively and listen actively.
• Good attention to detail and organizational capabilities.

Responsibilities

• Log repair requests and maintain housing systems.
• Liaise with tenants/contractors about repairs.
• Assist in responding to housing inquiries.

Skills

Compassionate approach

Strong communication skills

Organizational skills

Basic IT confidence

Job description

Umbrella Housing Service Apprentice

Step into a role where your work directly supports women and children across Hull. Winner, The Preston Road Women’s Centre is an award‑winning, pioneering charity providing essential services for women and children affected by domestic abuse. They are now looking for an Umbrella Housing Service Apprentice to join their team.

This is a chance to join a dedicated, fast‑paced team where every day contributes to real, meaningful change. As an Umbrella Housing Service Apprentice, you’ll support the delivery of housing services alongside the Repairs Coordinator and wider team, helping ensure tenants receive timely support and communication.

Key Responsibilities

• Logging repair requests and updating internal housing systems
• Liaising with tenants and contractors regarding property repairs
• Supporting housing enquiries and responding to telephone queries
• Taking messages and assisting with general tenant communications
• Supporting housing applications and gathering required information
• Helping maintain accurate records and monitoring information
• Assisting with reports for internal meetings
• Providing general administrative support to the housing team

Skills & Knowledge

• A compassionate, respectful, and non‑judgmental approach
• Strong communication and listening skills
• Good organisational skills and attention to detail
• Willingness to learn and support vulnerable service users
• Basic IT and admin confidence

Key Info

Employer: Winner, The Preston Road Women’s Centre Ltd

Location: Hull, HU9

Wage: £8.00 per hour

Job Type: Apprenticeship

Job Category: Business Administrator

About the Employer

Winner, The Preston Road Women’s Centre is a trusted and award‑winning organisation supporting women and children in Hull affected by domestic abuse. The team works closely with service users to provide safety, stability, and access to essential housing and support services.

This is a role where your contribution genuinely matters, within a supportive environment committed to making a difference every day.

Apply today and be part of a service that changes lives.