UKG Pro WFM Specialist

Tata Consultancy Services Limited; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Pension

Health insurance

Life assurance

Laptop

Phone

Training resources

Employee discounts

Job summary

Tata Consultancy Services Limited is recruiting for a UKG Pro WFM Specialist (Advance Scheduling, Forecasting & Budgeting) to optimize workforce planning for retail operations. The role focuses on configuring UKG Pro WFM, forecasting and budgeting across multiple locations, and driving data-driven decisions with HR, payroll and IT teams.

The ideal candidate will have strong UKG Pro WFM experience, plus knowledge of scheduling, forecasting and labor compliance, in a hybrid London/Coventry

Qualifications

• Strong experience with UKG Pro Workforce Management (WFM).
• Experience with advanced scheduling, forecasting and budgeting in a multi-location retail setting.

Responsibilities

• Configure and maintain UKG Pro WFM modules including Scheduling, Absence, and Forecasting.
• Manage advanced scheduling and workforce forecasting to enable efficient labor planning and budgeting.
• Ensure accurate employee data management across all locations (hire-to-retire lifecycle).
• Support timekeeping, scheduling, and labor tracking for multi-location retail operations.
• Ensure adherence to labor laws, compliance policies, and shift regulations.
• Develop and deliver operational and payroll reports using UKG Pro WFM reporting tools.
• Provide insights into labor costs, staffing levels, and workforce trends to support decision-making.
• Troubleshoot system issues and coordinate with UKG support teams for resolution.
• Identify and implement process improvements to optimize workforce efficiency and system usage.
• Deliver end-user training and ongoing support to managers, HR teams, and business users.

Skills

UKG Pro WFM

Advanced Scheduling

Forecasting

Budgeting

TeleStaff

ADP Workforce Manager

Tools

UKG Pro WFM modules Scheduling

UKG Pro WFM Absence

UKG Pro WFM Forecasting

Job description

If you need support in completing the application or if you require a different format of this document, please get in touch with at [e-mail] or call TCS London Office number 02031552100 / [phone] with the subject line: "Application Support Request".

Role: UKG Pro WFM Specialist (Advance Scheduling, Forecasting & Budgeting)

Location: Lodon / Coventry

Mode: Hybrid(1-2 days)

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Be part of large-scale retail workforce transformation initiatives using UKG Pro WFM solutions.
• Drive intelligent workforce planning with advanced scheduling, forecasting, and labour optimisation.
• Collaborate with business leaders to improve operational efficiency and compliance across multiple retail locations.

The Role

This role focuses on managing and optimizing UKG Pro Workforce Management (WFM) solutions across retail operations, with a strong emphasis on advanced scheduling, forecasting, and workforce budgeting.

The individual will support business-critical workforce processes by ensuring accurate system configuration, enabling data-driven decision-making, and improving labor cost efficiency. The role involves working closely with store operations, HR, payroll, and IT teams to enhance workforce productivity, ensure compliance, and deliver continuous system improvements.

Your responsibilities:

• Configure and maintain UKG Pro WFM modules including Scheduling, Absence, and Forecasting
• Manage advanced scheduling and workforce forecasting to enable efficient labor planning and budgeting
• Ensure accurate employee data management across all locations (hire-to-retire lifecycle)
• Support timekeeping, scheduling, and labor tracking for multi-location retail operations
• Ensure adherence to labor laws, compliance policies, and shift regulations
• Develop and deliver operational and payroll reports using UKG Pro WFM reporting tools
• Provide insights into labor costs, staffing levels, and workforce trends to support decision-making
• Troubleshoot system issues and coordinate with UKG support teams for resolution
• Identify and implement process improvements to optimize workforce efficiency and system usage
• Deliver end-user training and ongoing support to managers, HR teams, and business users

Your Profile

Essential skills/knowledge/experience:

• Strong experience with UKG Pro Workforce Management (WFM)

Advanced Scheduling & Forecasting modules

Budgeting & labor planning

TeleStaff module

• Experience with ADP Workforce Manager (as alternative)
• Strong understanding of retail workforce operations
• Knowledge of timekeeping, scheduling, and labor compliance
• Strong reporting and analytics capabilities within UKG Pro
• Ability to manage high-volume workforce data with accuracy
• Experience working in multi-location / shift-based environments
• Excellent communication and stakeholder management skills
• Experience in retail or large-scale workforce environments
• Exposure to labor cost optimization and workforce analytics
• Familiarity with UK labor laws and compliance requirements
• Experience supporting system integrations and upgrades
• Strong documentation and process standardization skills

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at [e-mail] if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at [e-mail] with the subject line: "Adjustment Request" or call TCS London Office 02031552100 / [phone] to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.