Ukcc Team Lead

Capgemini; Nairn; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Great Place to work for Wellbeing

Mental Health Champions

Training and development opportunities

Job summary

Capgemini UK is seeking a Team Lead for its 24/7 UK Operations Centre to drive end-to-end service delivery across multiple client environments. You will lead Shift Managers, develop Cloud Operations Engineers and apprentices, and ensure governance, quality and risk management.

Hybrid working will blend Capgemini offices, client sites and home working, with on-site travel as required. The role emphasizes leadership, operational excellence and continuous improvement in a fast-paced, multi-client

Qualifications

• Substantial experience in IT or infrastructure operations or a comparable 24/7 technical environment.
• Proven experience of leading teams and developing operational leaders.
• Strong record of setting operational standards and improving service performance.
• Solid knowledge of ITIL/ITSM processes including incident, change and escalation management.
• Experience developing technical capability through structured training and workforce development planning.

Responsibilities

• Provide end-to-end leadership for consistent, high-quality service delivery across the 24/7 multi-client operation.
• Lead and develop Shift Managers, ensuring clear accountability and effective people leadership.
• Protect client services through governance, incident oversight, risk management and timely escalation.
• Define and embed the required operational mindset and drive accountability through to resolution.
• Develop team capability through structured training, coaching and practical experience, while driving continuous improvement and automation.

Skills

IT operations leadership

People management

ITIL/ITSM

Staff development

Automation mindset

Tools

Cloud platforms

Windows

Linux

Virtualization

Job description

The 24/7 UK Operations Centre provides continuous operational support across multiple private and public-sector client environments.

The Team Lead will provide consistent operational and people leadership across the service, ensuring that high standards are maintained across all shifts, supported accounts and operational processes. They will own overall service performance, operational governance, capability development and stakeholder coordination.

The role requires an experienced operations leader who can maintain control of day-to-day delivery while also improving how the service operates. The successful candidate will lead through Shift Managers, develop Cloud Operations Engineers and apprentices, strengthen service quality, reduce avoidable operational risk and create the conditions for the team to resolve more, automate more and take on higher-value technical work.

The Team Lead must bring substantial previous operational experience, credible experience of leading people and teams, and a proven ability to drive operational excellence, service improvement and structured workforce development.

The Team Lead is accountable for the service, while Shift Managers remain responsible for running their individual shifts. This distinction is important to maintaining clear accountability without duplicating on-shift leadership.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Due to the nature of the client to be supported, successful candidates should expect there will be regular on-site engagement and so travel to site will be required.

Your role

• Provide end-to-end leadership and accountability for consistent, high-quality service delivery across the 24/7 multi-client operation.
• Lead and develop Shift Managers, ensuring clear accountability, effective people leadership and consistent standards across every shift.
• Protect client services through strong operational governance, incident oversight, risk management and timely escalation.
• Define, model and embed the required operational mindset, promoting ownership, discipline, technical curiosity, client focus and accountability through to resolution.
• Develop team capability through structured training, coaching and practical experience, while driving continuous improvement, automation and higher-value technical operations.

You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

Your skills and experience

Candidates must be able to demonstrate:

• Substantial experience in IT or infrastructure operations, service delivery or a comparable 24/7 technical environment.
• Proven experience of leading teams, managing people and developing other operational leaders.
• A strong record of setting operational standards and improving service performance, quality, client outcomes and operational discipline.
• Strong working knowledge of ITIL and ITSM, including incident, event, problem, change, escalation and service-level management.
• Experience of developing technical capability through structured training, coaching, practical assessment and workforce-development planning.

Desirable skills and experience

The following would be advantageous:

• ITIL, leadership, management, service-management or relevant technical qualifications.
• Experience leading a secure, security-cleared, shift-based or multi-client operational service.
• Broad knowledge of cloud, Windows, Linux, virtualisation, monitoring, backup, patching and enterprise infrastructure.
• Experience of automation, observability, Site Reliability Engineering or data-driven operational improvement.
• Experience of service transformation, technical shift-left, organisational change or operating-model implementation.

Personal qualities and leadership behaviours

The successful candidate will:

• Bring calm, clarity and structure to complex or high-pressure operational situations.
• Demonstrate visible ownership, sound judgement and the confidence to maintain standards and challenge poor operational practice.
• Communicate clearly and build trust through fairness, transparency, consistency and professional integrity.
• Lead with a coaching mindset, supporting people to develop while maintaining clear expectations and accountability.
• Promote client focus, technical curiosity, collaboration, continuous learning and sustainable improvement.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Make it real – what does it mean for you?

Flexibility to work your way

You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

You’d be joining an accredited Great Place to work for Wellbeing in 2023. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Shape your path

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Shared energy

You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.