Business Relationship Manager- South

Capgemini; Manchester; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Capgemini is seeking a Service Delivery professional in the UK to enhance IT service performance, liaise with executive stakeholders, and drive continuous improvement across ITIL processes. The role emphasizes collaboration with client teams, cost efficiency, and leveraging new technologies to deliver value.

The successful candidate will navigate hybrid working arrangements, contribute to strategic programs, and ensure alignment between business needs and IT capabilities within Capgemini’s

Qualifications

• Executive level communication skills with a track record of building relationships at CxO and CxO -1 levels.
• Abreast of the latest trends in transforming the experiences of customers and the use of GenAI tolling.
• Experience in service delivery with a focus on client satisfaction and cost efficiency.
• Demonstrated ability to manage complex customer interactions with confidence, and maintain strong, trust-based relationships with challenging clients.
• A good understanding of ITIL (V3/V4) processes and service management best practices.
• Awareness of cloud and end-user services, and how they contribute to operational success.

Responsibilities

• Service Management across ITIL processes, coordinating with customer and technical teams.
• Identify opportunities to improve IT service delivery processes and implement best practices.
• Communicate with stakeholders, keeping them informed of IT service performance and planned changes.
• Champion IT initiatives and business benefits to stakeholders within IT and the business.
• Understand IT systems to align services with business requirements and SIAM processes.
• Oversee internal reporting of services and the financial cycle including forecasting and invoicing.

Skills

Executive communication

CxO relationships

GenAI trends

Service delivery

ITIL processes

Cloud & End-user services

Job description

Your role

As an integral part of our Service Delivery Team, you’ll have fantastic opportunities to develop both yourself and our collective. As part of the team, you’ll be empowered to:

• Service Management. Support activities across all ITIL processes engaging with your customer as required and collaborating with operational & technical teams to determine effectiveness of solutions, change windows, operational readiness etc.
• Continuous Improvement. Identify opportunities to improve IT service delivery processes and implementation of best practices.
• Communication and Collaboration. Acting as the voice of the client for live service with an understanding of business priorities and challenges, effectively communicate with key stakeholders, keeping them informed of IT service performance and any planned Service changes. Collaborate with Partner Supplier IT teams to ensure seamless service delivery.
• Manage Business expectations. Champion IT initiatives and their benefits to business stakeholders Act as an advocate for the business within the IT organisation and vice versa.
• Business Systems Focus. Develop a deep understanding of the IT systems that are critical to business operations, providing input that aligns services to business requirements, representing those business requirements into the SIAM to support the business receiving the highest level of service.
• Manages the internal reporting of services and the financial cycle to include forecasting, invoicing and cost management; controls the billing and accuracy of all financials.
• Innovation and Technology Awareness: Stay abreast of emerging technologies and industry trends within the relevant business sector. Identify opportunities to leverage new technologies to improve processes, enhance product development, and drive innovation.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your role

As an integral part of our Service Delivery Team, you’ll have fantastic opportunities to develop both yourself and our collective. As part of the team, you’ll be empowered to:

• Service Management. Support activities across all ITIL processes engaging with your customer as required and collaborating with operational & technical teams to determine effectiveness of solutions, change windows, operational readiness etc.
• Continuous Improvement. Identify opportunities to improve IT service delivery processes and implementation of best practices.
• Communication and Collaboration. Acting as the voice of the client for live service with an understanding of business priorities and challenges, effectively communicate with key stakeholders, keeping them informed of IT service performance and any planned Service changes. Collaborate with Partner Supplier IT teams to ensure seamless service delivery.
• Manage Business expectations. Champion IT initiatives and their benefits to business stakeholders Act as an advocate for the business within the IT organisation and vice versa.
• Business Systems Focus. Develop a deep understanding of the IT systems that are critical to business operations, providing input that aligns services to business requirements, representing those business requirements into the SIAM to support the business receiving the highest level of service.
• Manages the internal reporting of services and the financial cycle to include forecasting, invoicing and cost management; controls the billing and accuracy of all financials.
• Innovation and Technology Awareness: Stay abreast of emerging technologies and industry trends within the relevant business sector. Identify opportunities to leverage new technologies to improve processes, enhance product development, and drive innovation.

Your Skills And Experience

• Executive level communication skills with a track record of building relationships at CxO and CxO -1 levels.
• Abreast of the latest trends in transforming the experiences of customers and the use of GenAI tolling.
• Experience in service delivery with a focus on client satisfaction and cost efficiency.
• Demonstrated ability to manage complex customer interactions with confidence, and maintain strong, trust-based relationships with challenging clients.
• A good understanding of ITIL (V3/V4) processes and service management best practices.
• Awareness of cloud and end-user services, and how they contribute to operational success.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Your security clearance and pre-employment checks

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

Make it real – what does it mean for you?

Flexibility to work your way

You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Your wellbeing

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.

To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Shape your path

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Shared energy

You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.

Why should you consider Capgemini?

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com