Event Monitoring Analyst

Capgemini; Manchester; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Capgemini is seeking a SIAM Event Analyst to govern and coordinate event management across a multi-supplier IT environment. You will ensure events are identified, assessed, and escalated to minimise service disruption and maintain operational stability, while driving improvements in monitoring, thresholds, and reporting.

You will analyse event trends, coordinate with internal teams and external providers, and produce actionable insights for governance forums and continual service improvement.

Qualifications

• Experience in ITSM environments with ITIL best practices.
• Ability to monitor and analyse IT events, alerts, and service performance data.
• Experience with monitoring and event management tools and coordinating responses.
• Strong stakeholder management and cross-team collaboration across multi-supplier environments.
• Analytical and problem-solving skills including incident and problem management support.
• Active focus on continual service improvement and reducing service disruption.

Responsibilities

• Provide governance and assurance over supplier adherence to the Event Management process and governance.
• Review event management performance and evidence across multiple suppliers.
• Maintain oversight of thresholds, event criteria, and control effectiveness; identify weaknesses and risks.
• Coordinate cross-supplier events and consolidate inputs into an end-to-end service view.
• Escalate cross-supplier events, risks, and changes through governance channels with clear ownership.
• Challenge suppliers on event quality and noise; define and track improvement actions to completion.
• Interface with Incident, Problem and Major Incident Management to ensure linkage and accountability.
• Oversee proposals for changes to monitoring coverage, rules, dashboards, and reporting.
• Produce cross-supplier event management metrics and insights for governance and CSIs.

Skills

ITIL

Event management

Monitoring and data analysis

Stakeholder management

Cross-team collaboration

Problem solving

Job description

We are excited to announce an excellent opportunity to join our team as a SIAM Event Analyst. In this role, you will be responsible for monitoring, analysing, and coordinating the management of IT events across a multi-supplier service environment. You will play a key role in ensuring that events are identified, assessed, and escalated appropriately to minimise service disruption and maintain operational stability. Working within the SIAM function, you will collaborate closely with internal support teams and external service providers to drive effective event management practices, improve service performance, and support the continuous enhancement of operational processes. Your ability to analyse event trends, facilitate cross-supplier coordination, and provide insightful reporting will contribute to the delivery of reliable and efficient IT services.

Hybrid working:

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. You should be prepared to attend our offices 3 days per week as a minimum.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

Your role

The SIAM Event Analyst provides governance, assurance, and control across the Event Management practice within a multi-supplier IT environment. The role ensures that suppliers adhere to the agreed event process, standards, thresholds, and governance requirements, while acting as the central collation and coordination point for events spanning multiple suppliers. By consolidating supplier event information into a clear business and service view, the role supports effective oversight, risk identification, escalation, and continual improvement.

• Provide governance and assurance over supplier compliance with the agreed Event Management process, operating model, standards, controls, and service requirements.
• Review supplier event management performance and evidence to confirm that events are detected, assessed, prioritised, escalated, and closed in line with agreed obligations.
• Maintain oversight of service thresholds, event criteria, and control effectiveness, identifying non-compliance, systemic weaknesses, emerging trends, and risks requiring supplier action.
• Act as the central collation and coordination point for related events across multiple suppliers, consolidating technical inputs into a coherent end-to-end business and service impact view.
• Ensure cross-supplier events, risks, dependencies, and control breaches are escalated through the appropriate governance channels, with clear ownership and timely follow-through.
• Challenge suppliers on event quality, correlation, recurring alert patterns, and excessive noise, ensuring that corrective actions and improvement plans are defined, owned, and tracked to completion.
• Provide the governance interface with Incident, Problem, and Major Incident Management, ensuring effective event-to-incident linkage, consistent prioritisation, and clear accountability across suppliers.
• Oversee supplier proposals for changes to monitoring coverage, event rules, thresholds, dashboards, and reporting, ensuring they support end-to-end service visibility and agreed business outcomes.
• Produce consolidated cross-supplier event management metrics, assurance findings, business-impact reporting, and actionable insights for governance forums, service reviews, and continual service improvement.

You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

Your skills and experience

• Experience working within an IT Service Management (ITSM) environment, with a strong understanding of Event Management and ITIL best practices.
• Ability to monitor and analyse IT events, alerts, and service performance data to identify trends, risks, and potential service issues.
• Experience working with monitoring and event management tools, with the ability to investigate alerts and coordinate appropriate responses.
• Strong stakeholder management and communication skills, with experience collaborating across internal teams and external service providers within a multi-supplier environment.
• Excellent analytical and problem-solving abilities, including event correlation, root cause identification, and supporting Incident and Problem Management activities.
• A proactive approach to continual service improvement, focused on enhancing monitoring effectiveness, reducing service disruption, and improving overall service performance

We are a Disability Confident Employer

Capgemini is proud to be a under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Your security clearance and pre-employment checks

To be successfully appointed to this role, it is a requirement to obtain .

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real – what does it mean for you?

Flexibility to work your way

You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Your wellbeing

You’d be joining an accredited Great Place to work for Wellbeing in 2023. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Shape your path

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Shared energy

You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.

Why should you consider Capgemini?

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.