UK Service Operations Leader

JOBS247 INC LTD; Greater London; On-site; GBP 56,000 - 69,000; Full time

Job summary

JOBS247 INC LTD is seeking an experienced UK Service Operations Leader who will report to the UK Managing Director and oversee the entire UK service business, driving operational success and profitability.

The role focuses on leading a high-performing service organisation, implementing digital service solutions, and ensuring delivery against revenue and margin targets in a regulated UK environment.

Qualifications

• Bachelor's degree in Engineering or Business Administration and related discipline.
• Proven ability to develop high-performing teams through coaching and leadership.
• Experience with ERP systems and SAP.
• Knowledge of Commercial HVAC, Residential HVAC, Building Services, or related industry.

Responsibilities

• Ensure consistent delivery of high-quality service operations with standardised processes and best practices.
• Lead, coach and develop the Service organisation, supporting talent acquisition and development.
• Drive operational and financial performance including revenue, gross margin, EBIT, cash flow and profitability targets.
• Implement and adopt connected and digital service solutions to enhance customer value.
• Drive continuous improvement to increase efficiency, productivity and profitability across field and back-office teams.
• Ensure compliance with company policies, health and safety standards and UK legislation.
• Lead growth of the service offering, including digital and connected services.

Skills

Leadership

Budgeting

Forecasting

P&L management

Education

Bachelor's degree in Engineering

Bachelor's degree in Business Administration

Tools

SAP

Job description

As an UK Service Operations Leader, you will report to the UK Managing Director, this senior leadership role is responsible for the overall operational and financial performance of the UK Service business.

What you'll work on

• Ensure the consistent delivery of high-quality service operations while maintaining standardised processes and best practices
• Lead, coach, and develop a high-performing Service organisation, supporting talent acquisition, succession planning, and employee development
• Lead the operational and financial performance of the UK Service business, ensuring delivery of revenue, gross margin, EBIT, cash flow, and profitability targets
• Lead the implementation and adoption of connected and digital service solutions to enhance customer value
• Drive continuous improvement initiatives that increase operational efficiency, productivity, and profitability across field and back-office teams
• Ensure compliance with all company policies, health and safety standards, and applicable UK legislation
• Drive operational excellence, improve profitability, enhance customer satisfaction, and support the continued growth of our service offering, including digital and connected services

Role details

• Location: Engineering, Business Administration
• Reports to: the UK Managing Director, this senior leadership role is responsible for the overall operational and

What you'll bring

• Monitor operational performance through key performance indicators and implement corrective actions where required
• Required Experience
• You’ll need experience working with ERP and field service management systems such as SAP, Service
• Bachelor's degree in Engineering, Business Administration, or a related discipline
• D and inspirational UK Service Operations Director to lead the transformation and growth of our Commercial HVAC and Residential Service businesses across the UK
• , including budgeting, forecasting, and profit and loss responsibility
• All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law
• Proven ability to develop high-performing teams through coaching, mentoring, and leadership
• Knowledge of Commercial HVAC, Residential HVAC, Building Services, or a related technical industry
• , with the ability to influence at executive level

Pay & compensation

• Salary: £62,500

Pay & compensation

• The annual salary