Uk Sales Assistant

Mountain Group; Malvern Wells; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

Colleague Discount 50%

Uniform allowance (twice yearly)

28 days annual leave (Bank Holidays)

Employee Assistance Programme

Colleague Hardship Scheme

Colleague Referral Incentive

Auto-enrolment Pension scheme

Length of service awards

Job summary

Mountain Group in Malvern Wells is looking for a Sales Assistant to help create a welcoming shopping experience and maintain high store presentation. You will support team collaboration, operate the store floor, process transactions, and stay informed on products and promotions.

Meet sales targets with the team while delivering outstanding customer service. Enjoy rewards like discounts, pension, and a supportive work environment as part of Mountain Group.

Qualifications

• Excellent customer service experience.
• Willingness to learn and adapt in a fast-paced retail environment.
• Strong communication and interpersonal skills.

Responsibilities

• Collaborate with colleagues to deliver a welcoming store environment.
• Assist in day-to-day store operations and ensure policy compliance.
• Engage customers, understand needs, and provide tailored solutions.

Skills

Customer service

Retail

Teamwork

Communication

Cash handling

Education

High school diploma

Tools

POS system

Job description

Description

Are you passionate about retail and providing exceptional customer service? Do you thrive in a collaborative environment where teamwork and community are at the heart of success? If so, Mountain Warehouse has the perfect role for you!

As a Sales Assistant, you’ll play a vital role in ensuring the store operates efficiently and delivers an outstanding shopping experience. From maintaining high presentation standards to creating a welcoming atmosphere, you’ll represent our brand with pride and enthusiasm while prioritising health, safety, and wellbeing.

Key Responsibilities

Team Collaboration:

• Work harmoniously with your colleagues, fostering an inclusive and supportive team environment.
• Actively participate in team discussions and problem-solving, contributing innovative ideas to achieve shared goals.
• Share knowledge and skills to support and train both new and existing team members.

Operational Excellence:

• Assist in the day-to‑day operations of the store, ensuring compliance with all company policies and procedures.
• Accurately process transactions, handling various payment methods with efficiency.
• Keep the sales floor clean, organised, and visually appealing, ensuring products are attractively displayed and fully stocked.
• Stay informed about product features, promotions, and pricing to provide customers with accurate and helpful advice.
• Help set up and execute in‑store promotions and displays to drive sales and enhance the shopping experience.

Customer Engagement:

• Build strong connections with customers, engaging with them to understand their needs and provide tailored solutions.
• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism, creating a welcoming and enjoyable atmosphere for all.

Sales & Performance:

• Work with the team to meet and exceed sales targets, contributing to a high‑performing and motivated workplace.
• Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential.

We would love to meet someone who is

• Committed to delivering outstanding customer service.
• Passionate about retail and eager to share that enthusiasm.
• Excellent communicators with a friendly and approachable demeanour.
• Energetic, driven, and determined to complete tasks effectively.
• Team players who are reliable and trustworthy.

What's in it for you?

• Monthly Bonus Scheme: A performance‑driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance
• 28 days annual leave, including Bank Holidays
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme
• Generous Colleague Referral Incentive
• Auto‑enrolment Pension scheme
• A stable, successful and supported environment
• Length of service awards

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!

INDAR1

At Mountain Group, we’re passionate about helping our customers enjoy the great outdoors. With a focus on sustainability, we design quality products that are made for adventure and built to last, whether it’s for hiking, running, skiing, or just exploring closer to home. As a team, we’re united by our passion for the outdoors, our commitment to exceptional customer service, and our belief in working together to achieve great things. We value individuality and teamwork, believe diversity drives innovation and success, and are committed to building an inclusive and supportive workplace where everyone feels valued and empowered. Whether you’re creating an exceptional in‑store experience, driving innovation behind the scenes, or shaping the future of our brand, every role plays a part in bringing Mountain Group to life. If you’re excited about adventure, retail, and making a difference, we’d love to hear from you!