UK Banking Services & Transformation Lead

Infosys BPM Ltd.; Greater London; On-site; GBP 180,000 - 250,000; Full time

Job summary

Infosys BPM Ltd. has been entrusted with leading the strategic client relationship for a UK high-street bank, coordinating delivery across London locations at Holborn and Canary Wharf.

The Senior Services Head will serve as the senior Infosys representative accountable for governance, delivery health, and the transformation agenda of the account. The role demands a proven senior operator with 20+ years in UK retail banking or BFSI outsourcing, strong transformation credentials, and the ability

Qualifications

• Minimum of 20 years of relevant experience in UK retail banking or BFSI outsourcing.
• Demonstrated experience scoping and delivering transformation programmes, including onshore-to-offshore transition design.
• Strong understanding of banking operations across multiple functions and governance frameworks.
• Must understand contractual terms, commercial structures and governance frameworks typical of large-scale outsourcing relationships.
• Proven expertise aligning delivery outcomes to organisational and client strategic priorities.

Responsibilities

• Lead the Infosys BPM relationship with the UK client, reporting into account leadership.
• Own and run formal governance forums, ensuring timely decisions at the appropriate level.
• Proactively manage the portfolio, identifying risks and implementing mitigations.
• Be the escalation point for the account and resolve delivery issues.
• Own commercial and delivery health including contract scope evolution and growth opportunities.
• Represent Infosys in strategic discussions to reflect client priorities in the operating model.
• Sponsor transformation and automation initiatives across the account.

Skills

Senior client-facing experience

Transformation programmes

Onshore-to-offshore transitions

Governance frameworks

Executive communication

Education

Senior leadership training

Six Sigma/Lean/Process Improvement qualifications

Banking certifications

Proven performance track record

Job description

Infosys BPM Ltd. has been entrusted with leading the strategic client relationship for a UK high-street bank, coordinating delivery across London locations at Holborn and Canary Wharf.

The Senior Services Head will serve as the senior Infosys representative accountable for governance, delivery health, and the transformation agenda of the account. The role demands a proven senior operator with 20+ years in UK retail banking or BFSI outsourcing, strong transformation credentials, and the ability