UK Regional Operations Leader — Data-Driven Growth

FlixBus; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Work from Anywhere up to 60 days per/​

Hybrid work model

Wellbeing support

Learning & Development

Mentoring Program

Job summary

Flix is expanding its UK coach network and seeks a Regional Operations Manager (m/f/d) to drive performance across bus partners, drivers, and stakeholders from our London base.

You will combine hands-on coordination with data-driven decision making to improve reliability, efficiency and customer experience, while collaborating with partner networks and Flix systems such as Planr, Playstation, OneOps Control.

Qualifications

• Experience in a fast-paced, growth environment, preferably in transport/logistics.
• Strong data-driven decision making and analytical skills.
• Excellent stakeholder management with partners, authorities and internal teams.

Responsibilities

• Support bus partners and drivers to uphold Flix standards and service quality.
• Own and drive operational performance across nominated partners.
• Analyze large datasets and present actionable insights on partner performance.
• Build reports and monitor partner quality to drive network improvements.
• Identify opportunities to improve customer-facing products and processes.
• Support onboarding and training of partners’ staff to ensure great passenger experience.
• Address customer complaints in collaboration with the customer service team.

Skills

Data analytics

Stakeholder management

English fluency

Adaptability

Tools

Excel

PowerBI

Planr / Flix systems

Microsoft Office

Job description

Flix is expanding its UK coach network and seeks a Regional Operations Manager (m/f/d) to drive performance across bus partners, drivers, and stakeholders from our London base.

You will combine hands-on coordination with data-driven decision making to improve reliability, efficiency and customer experience, while collaborating with partner networks and Flix systems such as Planr, Playstation, OneOps Control.