UK Operations Lead — Logistics & Fulfillment (Sports Tech)

COROS; Manchester; Hybrid; GBP 40,000 - 48,000; Full time

Benefits offered by this job

25 days vacation

Private health insurance after prob.

Job summary

COROS is seeking a UK Operations Manager based in the UK to ensure efficient operational support for our global team. You will lead 2B order processing, implement UK 3PL partnerships, and drive continuous improvements across UK logistics and warehouse operations.

The role requires 5+ years in UK operations or supply chain, strong project management, and the ability to collaborate across time zones with our teams in China, the USA, and the UK. Hybrid onsite work near Manchester is available.

Qualifications

• 5+ years of experience in operations, order fulfillment, or supply chain within the UK market, ideally in a fast-paced environment.
• Hands-on experience with B2B retail order fulfillment and e-commerce operations.
• Proven track record working with 3PL warehouse partnerships and logistics providers.
• Direct experience managing return merchandise authorization (RMA) and reverse logistics processes.
• Highly organized, proactive, and detail-oriented.
• Strong ability to solve complex operational challenges independently and communicate clearly across cross-functional teams and external partners.
• Strong problem-solving, multitasking, and RMA resolution capabilities.
• Proven track record of translating operational and fulfillment data into practical process improvements.

Responsibilities

• Manage 2B order processing from creation to fulfillment and be the main in-house contact for 2B customers.
• Manage the implementation of 3PL partnerships for warehouses within the UK, including process integration.
• Continuously improve UK logistics and warehouse operations by monitoring performance and refining processes to increase efficiency and reduce costs.
• Oversee daily warehouse operations, including inbound and outbound shipments and inventory management.
• Troubleshoot operational challenges such as inventory discrepancies and shipping delays, maintaining effective communication with stakeholders.
• Analyze logistics and operational data to identify areas for improvement.
• Collaborate with sales, customer service, and supply chain teams as well as our Chinese HQ and USA HQ to align operations with business needs.
• Provide data insights and reports on UK logistics and warehouse performance to support decision-making.
• Lead, mentor, and develop our Operations & Return Specialist UK.

Skills

Operations

3PL partnerships

RMA & reverse logistics

Cross-functional collaboration

Data analysis

Leadership potential

Problem solving

UK logistics

Job description

COROS is seeking a UK Operations Manager based in the UK to ensure efficient operational support for our global team. You will lead 2B order processing, implement UK 3PL partnerships, and drive continuous improvements across UK logistics and warehouse operations.

The role requires 5+ years in UK operations or supply chain, strong project management, and the ability to collaborate across time zones with our teams in China, the USA, and the UK. Hybrid onsite work near Manchester is available.