UK NHS Delivery Leader

Lyrebird Health; United Kingdom; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading healthcare technology firm seeks a Head of UK Customer Delivery to lead the implementation and scaling of its innovative platform across the NHS. The ideal candidate will have extensive experience in large scale NHS deployments, managing multiple concurrent trust rollouts, and establishing high performance functions. This foundational role will shape how the company scales nationally and set the expectations for NHS partnerships. We welcome diverse candidates who are passionate about making a difference in healthcare.

Qualifications

• Significant experience leading large scale NHS deployments supplier side.
• Experience running 10+ concurrent trust rollouts.
• Proven record of building greenfield delivery functions into scalable operations.
• Deep quantitative orientation with the ability to build early warning systems and adoption dashboards.
• Strong understanding of NHS politics, procurement and stakeholder dynamics.
• History of successful deployments recognised as reference accounts.
• Direct, precise communication style.
• High ownership mindset and operational discipline.

Responsibilities

• Own every UK implementation end to end, from signature to scaled adoption.
• Design and operationalise the UK delivery model.
• Define governance, reporting frameworks and escalation structures.
• Build and lead a high performance implementation function.
• Establish customer engagement standards across demos, training, go live and support.
• Ensure every rollout is structured, measurable and reference worthy.
• Operationalise high fidelity adoption visibility across trusts, departments and clinicians.
• Partner closely with Commercial to ensure pilots convert into long term wins.

Job description

A leading healthcare technology firm seeks a Head of UK Customer Delivery to lead the implementation and scaling of its innovative platform across the NHS. The ideal candidate will have extensive experience in large scale NHS deployments, managing multiple concurrent trust rollouts, and establishing high performance functions. This foundational role will shape how the company scales nationally and set the expectations for NHS partnerships. We welcome diverse candidates who are passionate about making a difference in healthcare.