Security-Cleared Support Engineer

IBM SiXworks; Farnborough; On-site; GBP 35,000 - 48,000; Full time

Job summary

SiXworks in the United Kingdom (Farnborough) is seeking a Support Engineer to tackle challenging technical problems in secure environments. You will work with engineers, architects, and delivery specialists to design, build, and deliver secure digital solutions for defence and national security missions.

Responsibilities include 1st/2nd line support, incident handling, user provisioning, PowerShell scripting, and close collaboration with security teams.

Qualifications

• Experience with PowerShell scripting in enterprise IT environments.
• Proficient in user provisioning and onboarding workflows.
• Understanding of security concepts such as MFA and Conditional Access.
• Familiarity with Atlassian ITSM tools and related workflows.
• Experience administering Windows Server environments.
• Knowledge of Group Policy creation and troubleshooting.
• Proven ability to write PowerShell scripts.

Responsibilities

• Respond to incoming tickets and provide status updates.
• Provide basic 1st/2nd line support for environments, escalate complex issues.
• End user support both desk-side and remote.
• Communicate incidents and maintenance to user community.
• Respond to monitoring alerts and triage to resolution.
• Document incident resolutions in tickets and knowledge base.
• Occasional travel to remote sites may be required.

Skills

PowerShell

User provisioning

MFA & access concepts

Atlassian ITSM

Windows Server

Group Policy

PowerShell scripting

Job description

SiXworks in the United Kingdom (Farnborough) is seeking a Support Engineer to tackle challenging technical problems in secure environments. You will work with engineers, architects, and delivery specialists to design, build, and deliver secure digital solutions for defence and national security missions.

Responsibilities include 1st/2nd line support, incident handling, user provisioning, PowerShell scripting, and close collaboration with security teams.