Senior Program Manager: Seller Growth & Buyer Experience

TikTok; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

TikTok UK is hiring a Senior Program Manager – Seller Growth, Fulfilment & Buyer Experience to design and drive scalable, data-driven programs across the seller lifecycle on TikTok Shop UK. You will partner with cross-functional teams to accelerate seller maturity while safeguarding fulfilment quality and buyer satisfaction.

The role requires strong analytics, program ownership and leadership, using data to inform decisions and deliver continuous improvement across onboarding, growth, and

Responsibilities

• Own data-driven, full-funnel seller growth programs from onboarding to maturity.
• Drive seller fulfilment and E2E lead time improvements, including dispatch SLA and delivery performance.
• Own and improve buyer experience and aftersales metrics (late dispatch rate, complaints, refunds, returns, NPS).

Job description

TikTok UK is hiring a Senior Program Manager – Seller Growth, Fulfilment & Buyer Experience to design and drive scalable, data-driven programs across the seller lifecycle on TikTok Shop UK. You will partner with cross-functional teams to accelerate seller maturity while safeguarding fulfilment quality and buyer satisfaction.

The role requires strong analytics, program ownership and leadership, using data to inform decisions and deliver continuous improvement across onboarding, growth, and