UK Customer Collaboration Manager

Mondelez España Galletas Production SLU; Birmingham; Hybrid; GBP 55,000 - 80,000; Full time

Job summary

Mondelēz International in the United Kingdom is seeking a Customer Collaboration Lead to manage the customer collaboration agenda, improving value and service while increasing supply chain efficiency through a single point of contact.

You will drive cross-functional communication across sales, logistics, demand planning, and product supply, lead and develop a team, and ensure timely delivery of KPI targets and key initiatives.

Qualifications

• Experience in CS&L function, ideally with knowledge of customer supply chain management and have core experience in customer facing roles
• Cross-functional experience (sales, CS&L controlling, demand planning,and logistics andwarehousing knowledge)
• SAP, information systems, process design, standard operating procedures
• Experience leading and developing a team
• Able to analyze data and derive insights into action with a focus on delivering to timelines andKPIs
• Great interpersonal, teamwork and communication skills
• Able to influence, negotiate and apply commercial acumen

Responsibilities

• Drive cross-functional communication among stakeholders: sales, logistics, demand planning, product supply and external partners
• Achieve KPIs targets including customer service levels and adherence to critical paths
• Create a winning team by developing, coaching, delegating and leading a team that can drive the business agenda
• Focus on customer specific and wider business initiatives in replenishment and availability while driving value creation initiatives identified through customer collaboration
• Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer

Skills

CS&L experience

Cross-functional experience

Team leadership

Data analysis

Interpersonal skills

Influence/negotiation

SAP

Information systems

Process design

KPI focus

Tools

SAP

ERP systems

Job description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will manage the customer collaboration agenda for your market or set ofcustomers.You improve value and service to customers and increasesupply chain efficiency while offering accountability and transparency into customerperformance via a single point of contact.

How you will contribute

You will:

• Drive effective cross-functional communication among stakeholders: sales, logisticsoperations, demand planning, product supply and external partners
• Achieve KPIs targets including customer service levels and adherence to critical paths both internally and externally
• Create a winning team that secures current and future plans by developing, coaching,delegating and leading a team that can drive the business agenda while giving them theopportunity to grow in the organization
• Focus on customer specific and wider business initiatives in efficient replenishment and availabilitywhile driving the implementation of joint value creation initiatives identified throughcustomer collaboration
• Deliver enhanced service by driving the implementation of customer supply chainimprovement initiatives and building deep relationships with the customer

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in CS&L function, ideally with knowledge of customer supply chain management and have core experience in customer facing roles
• Cross-functional experience (sales, CS&L controlling, demand planning,and logistics andwarehousing knowledge)
• SAP, information systems, process design, standard operating procedures
• Experience leading and developing a team
• Able to analyze data and derive insights into action with a focus on delivering to timelines andKPIs
• Great interpersonal, teamwork and communication skills
• Able to influence, negotiate and apply commercial acumen

More about this role

Work schedule: hybrid model (3 days in the office and 2 days working from home)

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will manage the customer collaboration agenda for your market or set ofcustomers.You improve value and service to customers and increasesupply chain efficiency while offering accountability and transparency into customerperformance via a single point of contact.

How you will contribute

You will:

• Drive effective cross-functional communication among stakeholders: sales, logisticsoperations, demand planning, product supply and external partners
• Achieve KPIs targets including customer service levels and adherence to critical paths both internally and externally
• Create a winning team that secures current and future plans by developing, coaching,delegating and leading a team that can drive the business agenda while giving them theopportunity to grow in the organization
• Focus on customer specific and wider business initiatives in efficient replenishment and availabilitywhile driving the implementation of joint value creation initiatives identified throughcustomer collaboration
• Deliver enhanced service by driving the implementation of customer supply chainimprovement initiatives and building deep relationships with the customer

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in CS&L function, ideally with knowledge of customer supply chain management and have core experience in customer facing roles
• Cross-functional experience (sales, CS&L controlling, demand planning,and logistics andwarehousing knowledge)
• SAP, information systems, process design, standard operating procedures
• Experience leading and developing a team
• Able to analyze data and derive insights into action with a focus on delivering to timelines andKPIs
• Great interpersonal, teamwork and communication skills
• Able to influence, negotiate and apply commercial acumen

More about this role

Work schedule: hybrid model (3 days in the office and 2 days working from home)

Relocation Support Available?

No Relocation support available

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Temporary (Fixed Term)Customer Collaboration (CLD)Customer Service & Logistics