UK Customer Collaboration Manager

Mondelēz International; Birmingham; On-site; GBP 42,000 - 64,000; Part time

Job summary

Mondelēz International seeks a Customer Collaboration professional to lead the customer collaboration agenda for a defined market or set of customers. You will improve value and service, increasing supply chain efficiency with accountability through a single point of contact.

The role demands CS&L experience, cross-functional collaboration, SAP proficiency, and the ability to coach and develop a team while driving on-time KPI performance.

Qualifications

• Experience in CS&L function and customer-facing roles.
• Cross-functional experience across sales, CS&L, planning, logistics.
• SAP, information systems, process design, SOPs.
• Experience leading and developing a team.
• Able to analyze data and translate into action with KPI focus.

Responsibilities

• Lead customer collaboration agenda for market or customer set.
• Improve value and service, increase supply chain efficiency.
• Be a single point of contact for customer performance.
• Drive cross-functional communication among sales, logistics, demand planning, and partners.
• Deliver enhanced service through joint value creation initiatives.

Skills

CS&L experience

Cross-functional

SAP

Information systems

Process design

SOPs

Team leadership

Data analysis

Interpersonal skills

Influence

Negotiation

Tools

SAP

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will manage the customer collaboration agenda for your market or set of customers. You improve value and service to customers and increase supply chain efficiency while offering accountability and transparency into customer performance via a single point of contact.

How you will contribute

You will:

• Drive effective cross-functional communication among stakeholders: sales, logistics operations, demand planning, product supply and external partners
• Achieve KPIs targets including customer service levels and adherence to critical paths both internally and externally
• Create a winning team that secures current and future plans by developing, coaching, delegating and leading a team that can drive the business agenda while giving them the opportunity to grow in the organization
• Focus on customer specific and wider business initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaboration
• Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in CS&L function, ideally with knowledge of customer supply chain management and have core experience in customer facing roles
• Cross-functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge)
• SAP, information systems, process design, standard operating procedures
• Experience leading and developing a team
• Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs
• Great interpersonal, teamwork and communication skills
• Able to influence, negotiate and apply commercial acumen

More about this role

Work schedule: hybrid model (3 days in the office and 2 days working from home)

Relocation Support Available?

No Relocation support available

Business Unit Summary

Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Temporary (Fixed Term)

Customer Collaboration (CLD)

Customer Service & Logistics