UK Customer Care Manager

JR United Kingdom; Stoke-on-Trent; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading automotive manufacturer is seeking a UK Customer Care Manager in Stoke-on-Trent. This role focuses on developing customer service excellence, managing teams, and ensuring customer satisfaction in a diverse environment. The ideal candidate has a passion for the automotive sector and strong leadership skills.

Benefits

Opportunity to build a significant role in a multinational team

Start-up energy within a secure corporate environment

Competitive compensation based on experience

Qualifications

• Proficiency in customer service software and Microsoft Office.
• Relevant experience in management within automotive sector.
• Strong communication and decision-making skills.

Responsibilities

• Implement customer service policies and lead service teams.
• Manage call center operations and respond to customer issues.
• Monitor performance and develop customer satisfaction standards.

Skills

Customer service support experience

Communication skills

Decision-making skills

Problem-solving skills

Business acumen

Relationship management skills

Flexibility

Motivation

Ability to work under pressure

Passion for automotive technology

Education

Relevant automotive experience or qualification

Tools

Excel

Microsoft Office

SAP

Customer service software

Job description

Social network you want to login/join with:

UK Customer Care Manager, Stoke-on-Trent

Client:

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

Job Description:

Changan Automobile, a leading automotive manufacturer from China, is establishing its UK presence with a new National Sales Company. We are seeking an experienced Customer Care Manager to develop customer service excellence in the UK, ensuring customer satisfaction, managing call centers, and implementing service strategies. The role involves leading a team, coordinating with European and Chinese teams, and working from our Birmingham location.

Requirements:

• Relevant automotive experience or qualification
• Customer service support experience
• Knowledge of performance metrics and evaluation
• Proficiency in Excel, Microsoft Office, SAP, and customer service software
• Excellent communication skills
• Decision-making and problem-solving skills
• Business acumen and relationship management skills
• Flexibility, motivation, and ability to work under pressure
• Passion for automotive technology and digitization

Duties & Responsibilities:

• Implement and manage customer service policies
• Lead and train customer service teams
• Support call center setup and management
• Respond to customer issues promptly
• Develop and maintain customer satisfaction standards
• Build customer relationships for retention
• Monitor team performance and implement improvements

Other Features:

• Opportunity to build a significant role in a diverse, multinational team
• Start-up energy within a secure corporate environment
• Competitive compensation based on experience and qualifications

Selected candidates will be contacted for interviews. Due to high application volume, feedback to non-shortlisted candidates is not provided.