UK Business & Operations Director

TN United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a UK Business & Operations Director to spearhead its expansion into the UK market. This role offers the chance to lead a talented team, drive client growth, and shape the agency's culture. With a focus on strategic direction and operational excellence, you will have the autonomy to make impactful decisions in a dynamic environment. If you have a passion for social media and a track record of nurturing client relationships, this is an exceptional opportunity to leave your mark in a rapidly growing agency. Join a forward-thinking company that values collaboration and results-driven performance.

Qualifications

• 10+ years of agency experience in social, creative, or digital.
• Proven background in managing high-value accounts (£100K+).
• Strong leadership skills with a focus on collaboration.

Responsibilities

• Oversee the growth of the client base and reputation in the UK.
• Manage the full pipeline from proposals to client conversion.
• Lead a high-performing team and shape the agency culture.

Skills

Agency Management

Client Relationship Management

Social Media Strategy

Commercial Acumen

Leadership

Job description

Social network you want to login/join with:

UK Business & Operations Director, London

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Client:

Phee Farrer Jones

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

af743f33523e

Job Views:

3

Posted:

10.05.2025

Expiry Date:

24.06.2025

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Job Description:

About the Role
This is an exceptional opportunity for a seasoned leader to join a rapidly growing social media agency expanding into the UK market in 2025.

The Business Director will be the driving force behind the UK growth, overseeing a high-performing team and ensuring the delivery of outstanding client work.

This role demands an individual with strong commercial acumen, operational leadership experience, and a deep understanding of the social media and digital landscape.

If you understand what it takes to run an agency, oversee operations, hiring, commercial strategy, and are looking for a role where you'll have autonomy, ownership, and visibility, this could be it!

Key Responsibilities

• Act as the most senior person in the UK, taking ownership of the growth of the client base, reputation, and team in the market.
• Manage the full pipeline, from proposals and pitching to client conversion, with support from strategy and operations teams.
• Collaborate closely with the CEO on business planning, market positioning, and team scaling initiatives.
• Initially oversee 2-3 key retained clients (likely within FMCG, lifestyle, or youth brands).
• Oversee the execution and optimisation of multi-channel campaigns, including search, display, and paid social.
• Take the lead on strategy and commercial direction across these accounts, working with account managers, content & paid media team
• Build and lead a high-performing UK team, including Account Managers, content specialists, and potentially strategic roles in the future.
• Shape and nurture the UK agency culture to align with the company's values-forward thinking, people-first, and results-driven.
• Set the tone for output quality, team energy, and overall standards.

What You Bring

• 10+ years of agency experience, with a proven background in social, creative, or digital-whether in client services or strategy.
• Experience managing high-value accounts (£100K+), and a track record of successfully nurturing client relationships.
• Demonstrated leadership skills, with a history of inspiring teams, driving excellence, and developing scalable processes without unnecessary bureaucracy.
• An in-depth understanding of the day-to-day operations of running a social-first agency
• Driven, and sharp, with a hunger to build something meaningful, but with humility and a focus on collaboration.

Why Join This Opportunity

• Lead the expansion of a proven agency into the UK market, taking ownership of both the strategic direction and day-to-day growth.
• Enjoy real ownership and visibility in a leadership role—this is not a position where you'll just be another cog in the machine.
• Benefit from full support of a highly skilled team across paid media, content, creative, strategy, and operations.
• Have the opportunity to shape the team, brand, and culture from the ground up, making a significant impact on the agency's future success.
• Enjoy flexibility, autonomy, and long-term career growth potential as the agency scales across the UK market.

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