UCL Account Manager

Artic Building Services Limited; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Sickness Scheme

Family Friendly Pay

Life Assurance

360 Wellbeing App - GP access

Death in Service Insurance

Fertility Treatment Support Leave

Paid Maternity Leave

Paid Paternity Leave

Gym & fitness discounts

Job summary

Artic Building Services Limited is a London-based leader in Hard FM, delivering maintenance, compliance and lifecycle services to UCL contracts and other sites across London and the Home Counties.

The Account Manager will spearhead strategic and operational leadership of Hard FM across contracts, driving safe, efficient and compliant operations while building strong client relationships and guiding multi-disciplinary teams.

Qualifications

• Degree or equivalent in Facilities Management, Engineering, or related field.
• IOSH/NEBOSH certification preferred.
• Membership of a relevant professional body (e.g. BIFM, CIBSE).
• Strong leadership and stakeholder management experience in FM.

Responsibilities

• Oversee Hard FM services including mechanical, electrical, plumbing, HVAC, and building fabric maintenance.
• Lead a team of professionals, ensuring performance and development.
• Ensure compliance with statutory obligations (SFG20, HTM, DfE).
• Develop, monitor, and report on KPIs and SLAs.
• Manage budgets, forecasting, and cost-saving initiatives.
• Maintain strong client relationships as the main escalation point.
• Drive safety, sustainability and service quality improvements.
• Oversee planned preventive maintenance and reactive works.
• Lead mobilisation and transition of new contracts.

Skills

Leadership

Stakeholder management

Strategic thinking

Communication skills

Health, safety & compliance awareness

Education

Degree in FM/Engineering or related field

IOSH/NEBOSH certification (preferred)

Professional body membership (e.g. BIFM, CIBSE)

Tools

CAFM systems

Job description

Artic Building Services is a leader in Hard Facilities Management across London and the Home Counties. We offer a comprehensive suite of technical and engineering solutions, ensuring the smooth operation of your Mechanical, Electrical, and Hard FM Plant.

Job Description:

Job Description: Account Manager

The Account Manager will spearhead the strategic and operational leadership of Hard FM services across the UCL contracts. With a focus on delivering excellent building maintenance, compliance, and lifecycle services, this role ensures that facilities run efficiently, safely, and in alignment with educational standards and contractual obligations.

Key Responsibilities

• Oversee all aspects of Hard FM services including mechanical, electrical, plumbing, HVAC, and building fabric maintenance
• Lead a team of technical and operational professionals, ensuring optimal workforce performance and development
• Ensure compliance with statutory and contractual obligations (e.g. SFG20, HTM, and DfE guidelines)
• Develop, monitor, and report on KPIs and SLAs
• Manage financial performance: budget control, forecasting, cost-saving initiatives
• Build and maintain strong client relationships, acting as the main point of contact for escalations and strategic discussions
• Drive continuous improvement initiatives with a focus on safety, sustainability, and service quality
• Oversee planned preventative maintenance (PPM) programs and reactive works delivery
• Lead on mobilisation and transition of new contracts when applicable

Skills & Experience

• Proven leadership experience in FM, preferably in the education sector
• Technical qualifications in engineering or building services (e.g. HNC/HND, NVQ Level 4+, or equivalent)
• Strong understanding of health & safety regulations, compliance standards, and asset lifecycle management
• Excellent financial acumen and contract management skills
• Strategic thinker with ability to lead multi-disciplinary teams
• Exceptional stakeholder management and communication abilities
• Familiarity with CAFM systems and industry best practices

Qualifications

• Degree or equivalent experience in Facilities Management, Engineering, or a related field
• IOSH / NEBOSH certification (preferred)
• Membership of a relevant professional body (e.g. BIFM, CIBSE)

What Success Looks Like

• Efficient, compliant, and sustainable operations across all sites
• High levels of client satisfaction and contract retention
• Empowered and high-performing teams
• Continuous innovation and process improvement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability

What we offer

• Sickness Scheme
• Family Friendly Pay
• Life Assurance
• 360 Wellbeing App - 24/7 access to GP appointments
• Death in Service Insurance
• Scottish widow pension
• Fertility Treatment Support Leave
• Paid Maternity Leave
• Paid Paternity Leave
• Gym & fitness discounts and other lifestyle discounts

I agree with having my data stored for 36 months.