UC Network Engineer

Investigo Limited; York and North Yorkshire; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Investigo Limited is seeking a Unified Communications Engineer to oversee customer-facing network services including Telephony and Video Conferencing. The role involves managing the UC network strategy, ensuring performance against SLAs, and delivering continuous service improvements. This hybrid position offers an opportunity to engage with both technical operations and third-party providers.

Responsibilities

• Manage customer-facing unified network services including UC, Telephony, Mobile Services.
• Develop UC network strategy and roadmap.
• Ensure operational performance meets SLAs and KPIs.
• Respond to critical incidents.

Skills

TCP/IP

Network security

Unified communications

Cloud Based telephony systems

Video conferencing

Job description

Unified Communications Engineer

Permanent

York- Hybrid - 2 days a week on site

The role will be responsible for customer facing unified network based services such as Unified Communications, Telephony, Mobile Services and Video Conferencing.

Development of the UC network strategy including network design and roadmap.

Knowledge and experience:

• Day to day operational performance of the UC network to agreed SLAs and KPIs.
• Changes to the UC network to meet ongoing business demands.
• Cloud Based telephony systems - Ring Central, 8x8
• Delivering continuous service improvement
• Emergency response to critical incidents.
• Thorough knowledge of TCP/IP and concepts including LAN, WAN and WLAN.
• Experience of running network security.
• Proven technical experience of local area networks, internet services, telephone systems, call centre services, mobile services, video conferencing, telephony and other hardware and software.
• Experience of working with third party providers of network services.
• Unified communications solution delivery and support.
• Delivering/supporting fixed line and NGN/VGN services.
• Delivering mobile technology (hardware and services).
• Video conferencing solution architecture and delivery.
• Experience of running an MDM solution.
• Technical knowledge of customer network systems.

If you are interested and looking for a new role, please apply with a copy of your CV or email [e-mail]