Tusker Order Management Advisor - 12 Month FTC

Lloyds Banking Group; Watford; Hybrid; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Pension up to 15%

Annual performance bonus

Share schemes

Discounts

22 days holiday + bank hols

Wellbeing initiatives + parental leave

Job summary

Tusker Car Leasing in Watford is seeking a SOC- Order Management Advisor for a 12-month FTC. The role focuses on timely contract management, rapid order capture, and building strong employer/dealership relationships. You will handle orders, coordinate pricing, and support customers by phone and email.

The position requires strong accuracy, excellent communication, organisational skills, and experience with Ebbon Dacs, Salesforce, and Office 365. Hybrid work is offered.

Qualifications

• High accuracy levels and attention to detail.
• Motivated by achieving targets, individually and as a team.
• Excellent verbal and written communication skills.
• Polite and professional telephone manner.
• Strong organisational and time management skills.
• Experience with purchasing is useful.
• Familiarity with Ebbon Dacs and Salesforce systems.

Responsibilities

• Capture all orders within 24 hours and prepare contracts with employer details.
• Liaise with dealers to ensure accurate vehicle specifications.
• Coordinate with Pricing and Data teams on pricing and discounts, and manage monthly increases.
• Deliver exceptional customer service via phone and email, and strive to exceed KPIs and SLAs.
• Be flexible to take on bespoke tasks allocated by the Line Manager.

Skills

Attention to detail

Target-driven

Excellent communication

Telephone manner

Tools

Ebbon Dacs

Salesforce

Office 365

Job description

Job Details

End Date: Tuesday 27 October 2026

Salary Range: £31,379 - £33,030

We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked

Position

JOB TITLE: SOC- Order Management Advisor - Watford 12 Month FTC

SALARY: £31,380

LOCATION(S): Watford

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Watford office. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained unless an exception is requested whereby we will adapt and support

About this Opportunity

This role plays a crucial part in facilitating efficient contract management, ensuring timely vehicle procurement, and maintaining strong relationships with employers and dealerships. Here are some key tasks and responsibilities:

• Ensuring all orders are captured within a 24 hour turn around whilst also preparing the contract ensuring all employer specific details and requests are included.
• Liaising with dealers to ensure all vehicles specifications are accurately and effectively ordered.
• Liaising with Pricing and Data team to ensure manufacturer pricing and discounts are all correct and managing monthly price increases.
• Provide exceptional customer service through first contact resolution, taking full accountability for the service you deliver, striving to exceed KPIs and SLAs. This will be done via phone and email.
• Is flexible to take on bespoke and ad hoc on tasks allocated by Line Manager.

About us

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. We’re an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.

Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for Tusker car website for more information

What you’ll need

• High accuracy levels and attention to detail
• Motivated by and understands the importance achieving targets, individually and as part of a team
• Excellent verbal and written communication skills
• Polite and professional telephone manner
• Manages self with strong organisational and time management skills
• And any experience of these would be really useful
• Office 365
• Previous purchasing experience
• System experience- Ebbon Dacs & Salesforce

About working for us

Our focus is to ensure we’re inclusive every day, building an organization that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies