Service Delivery Consultant

Corporate Travel Management; Bradford; Presencial; GBP 22.000 - 32.000; Tempo integral

Benefícios oferecidos por esta vaga

Wellbeing platform

Increased annual leave

Sustainability initiatives

Resumo da vaga

Corporate Travel Management (CTM) is seeking a Service Delivery professional to oversee government projects, acting as the main contact for project issues and coordinating with Client Services, Supplier Relations, Health & Safety and Finance. The role requires handling calls and emails with a high level of customer service and adherence to service levels.

The position is office-based, Monday to Friday, with an emphasis on security clearances (UK residency for 5 consecutive years) and an enhanced

Qualificações

• Excellent written and verbal communication is essential.
• Excellent with Excel spreadsheets and data handling.
• Highly resilient and able to stay calm under pressure.
• Highly organised with strong planning abilities.

Responsabilidades

• Be the main point of contact for project-related issues across teams.
• Handle incoming calls and emails within agreed service levels.
• Provide a high level of customer service to government clients and stakeholders.
• Collaborate with Client Services, Supplier Relations, Health & Safety and Finance to support projects.

Conhecimentos

Excel

Communication

Organisation

Resilience

Ferramentas

Freshdesk

Microsoft Office

Descrição da vaga

The Service Delivery team are responsible for managing and overseeing a number of specific projects for government clients, specifically in relation to the provision of accommodation, transport and providing operational help and support to make their project a success. In this role, the job holder will be the main point of contact in relation to all project related issues, working alongside colleagues in Client Services, Supplier Relations, Health & Safety and Finance. The role will also be responsible for handling incoming calls and emails in line with agreed service levels and providing a high level of customer service to all clients.

Please note that this role requires to undergo a security clearance process (you must have lived in the UK since 5 consecutive years to be eligible) and an enhanced DBS check. Kindly refrain from applying if you are not willing to undergo these necessary background checks.

The role is office based, Monday to Friday, core office hours.

Must Have

• Excellent written and verbal skills
• Excellent with Excel spreadsheets
• Highly resilient, remaining calm when dealing with pressure
• Highly organised and an effective planner

Nice to Have

• Experience using Freshdesk or a similar tool
• Exemplary customer service to internal and external stakeholders
• High attention to detail
• Excellent communicator
• A team player
• Commercially aware
• Ability to think logically and to use creativity to solve problems and come up with solutions
• Proficient knowledge of Microsoft Office packages, particularly Word and Excel.
• Flexibility to work in all aspects of the role, taking on tasks as dictated by business needs.

Experience

Essential

• Customer service experience -demonstrable experience of working in a customer centric environment

Desirable

• Previous experience of working for a travel company would be advantageous.
• Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
• Ability to work independently as well as part of a team.
• Appropriate and professional written and verbal communication.
• Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure - is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Ability to do basic math.
• Ability to read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

Corporate Travel Management (CTM) is an award winning, global leader in business travel management services. We drive savings, efficiency and safety to businesses and their travellers all around the world. CTM's proven business strategy combines personalised service excellence with customer facing technology solutions to deliver a return on investment to customers.

Why CTM?

Reward & Recognition CTM's annual reward and recognition programme, CTM All Star Awards, takes our peer voted 'All Stars' on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.

As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM's High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.

Employee Wellbeing and Flexibility

The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well know wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.

Sustainability Focus

CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM's Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:

• Annual Volunteer Day Leave to support a charity/cause of your choice
• Offsetting all CTM employees' travel
• Partnership with South Pole - supporting sustainable community projects (local & global)
• Paperless office initiatives & recycling options