TUI Retail Apprentice

TUI; Shrewsbury; On-site; GBP 12,000 - 15,000; Full time

Job summary

Be Yourself… TUI’s apprenticeship programme invites applicants to become Travel Consultant Level 3. You will learn via a structured training path, guided by a Learning Coach, and work toward a Level 3 Travel Consultant qualification.

You’ll complete off-the-job training, assessments, and portfolio updates, with potential English and maths Functional Skills if required. The scheme starts 30 November 2026 and runs for two years, with wage and shift patterns outlined.

Qualifications

• Good communication skills for customer interactions and teamwork.
• Strong attention to detail to ensure accuracy in processes.
• Organisational skills to manage shifts and tasks effectively.
• Customer care focus to deliver quality service and support.
• Ability to work well within a team and adapt to changing demands.

Skills

Communication skills

Attention to detail

Organisation skills

Customer care skills

Team working

Education

GCSE Maths & English (grade 9–4) - essential

Job description

• Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun
• Technology is evolving every day, and so is TUI. By providing you with the best tools, you’ll gain knowledge, skills and behaviours to confidently understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty
• If things don’t go to plan, your support network will help you to investigate and resolve any questions or complaints
• You’ll embrace change and rise to the challenges of a customer-focused role
• Your drive to achieve will lead you to exceed your sales and service objectives, in retail, we call it ‘Smashing your Targets’

Training

Travel Consultant Level 3 Apprenticeship Standard:

• You’ll be assigned a Learning Coach who will guide you for the duration of the scheme with the aim of you achieving a Level 3 Travel Consultant qualification
• Off-the-job training will follow the time allocations outlined in the Occupational Standard
• You through the standards on your online learning platform, complete practical or written assessments and update your portfolio of work evidence
• As part of this, you may also complete Functional Skills in English and maths if required (e.g., if you don't have GCSE Grade 4/C or above or equivalents)

What happens at the end

Our apprenticeships offer a great route into a varied and exciting career with TUI.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working

Qualifications

• GCSE Maths & English (grade Grade 9 – 4) - essential

Key details

• Wage: £13,296.80 a year
• Working week: Flexibility to work variable shift patterns each week, which include evenings and weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance. Days and hours to be confirmed.
• Hours: 30 hours per week
• Duration: 2 Years
• Start date: 2026-11-30
• Closing date: 2026-11-20
• Apprenticeship standard: Travel consultant (level 3)
• Training provider: TUI UK LIMITED

About the employer

Be Yourself… TUI’s more than a brand, it’s who we are. Trusted – Unique – Inspiring. We’re the leading tourism business with diverse customers and over 60,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we’re on a journey - of development towards a more digital, connected and integrated future - but we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel. The TUI Group includes over 400 owned hotels, 16 cruise ships, a digital platform for more than 160,000 tours, activities and experiences, strong tour operators, 1,200 travel agencies and leading online portals, five airlines with around 130 aircraft, and destination services in all major holiday countries around the globe. It covers the entire tourism value chain under one roof. This integrated offering enables us to provide our 21 million customers with an unmatched holiday experience in 180 regions. A key feature of our corporate culture is our global responsibility for economic, environmental and social sustainability. This is reflected in more than 20 years of commitment to sustainable tourism. In 2022 financial year the TUI Group with a headcount of around 60,000 recorded turnover of about €16,5bn and an operating result of €409m. The TUI Group’s share is listed in the FTSE 250 index, in the Quotation Board of the Open Market on the Frankfurt Stock Exchange, and regulated Market of the Hanover Stock Exchange. As part of our Diversity Equity and Inclusion policy we encourage applications from all sectors of the community. As a Disability Confident Employer we guarantee interviews to disabled applicants who meet the minimum criteria for the role and will make reasonable adjustments to assist in the interview process. Applications are open to all sectors of the community