TrustMed Administrator

Uhleicester; Leicester; Sur place; GBP 20 000 - 26 000; Plein temps

Résumé du poste

University Hospitals of Leicester NHS Trust is seeking a TrustMed Pharmacy Administrator to support our hospital pharmacy services. You will manage prescription enquiries, assist patients and professionals, and perform essential administrative tasks to ensure smooth day-to-day operations.

The role emphasizes excellent communication, accurate record-keeping, and teamwork within a fast-paced, patient-centered environment. Training, confidentiality, and compliance with policies are key expectations.

Qualifications

• GCSE Grade C or equivalent in Maths and English.
• Medicines Counter Assistants certificate with a recognised body.
• Experience in NHS environment is desirable.
• Experience in a pharmacy/retail setting is advantageous.

Responsabilités

• Provide excellent customer service to patients, staff and healthcare professionals.
• Receive and process prescription requests accurately and efficiently.
• Arrange prescription collections and deliveries.
• Complete administrative tasks, including data entry, filing, and record keeping.
• Assist with stock management, including stock counts, deliveries and ordering consumables.

Connaissances

Customer service

Communication

Data entry

IT skills

Formation

GCSE Maths and English

Medicines Counter Assistants certificate

Outils

Word processing

Excel

Email handling

Description du poste

Go back University Hospitals of Leicester NHS Trust

TrustMed Administrator

The closing date is 13 November 2026

TrustMed Pharmacy is seeking a motivated and organised Pharmacy Administrator to join our friendly team, providing high-quality pharmacy services across our hospital dispensaries. In this varied and customer-focused role, you will support the smooth day-to-day running of the pharmacy by managing prescription enquiries, assisting patients and healthcare professionals, completing essential administrative tasks, and helping maintain stock levels.

You will be the first point of contact for many patients, delivering exceptional customer service while ensuring accurate record keeping and effective communication. Working closely with the wider pharmacy team, you will contribute to a safe, efficient, and patient-centred service, while supporting continuous improvement and upholding the highest standards of professionalism.

This role is ideal for someone with excellent communication and organisational skills, who enjoys working in a fast-paced environment and is committed to providing outstanding care. Also with good IT skills.

Main duties of the job

• Provide excellent customer service to patients, staff, and healthcare professionals.
• Receive and process prescription requests accurately and efficiently.
• Arrange prescription collections and deliveries.
• Complete administrative tasks, including data entry, filing, and record keeping.
• Assist with stock management, including stock counts, deliveries, and ordering consumables.
• Communicate effectively with the pharmacy team to resolve queries and support service delivery.
• Maintain accurate records and comply with confidentiality and information governance requirements.
• Support the training of apprentices and new team members.
• Take responsibility for own learning and mandatory training.
• Comply with health and safety, infection control, safeguarding, and pharmacy policies.
• Undertake other duties as required to support the pharmacy service.

About us

You will be employed by TrustMed Pharmacy & not UHL .

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

Job responsibilities

Provide a high standard of customer service to patients, colleagues, and healthcare professionals, ensuring all interactions are professional, friendly, and efficient. Process prescription requests accurately and coordinate prescription collections and deliveries to support the safe and timely supply of medicines.

Undertake a range of administrative duties, including data entry, filing, and maintaining accurate records. Support stock management activities by carrying out stock checks, booking in deliveries, and ordering pharmacy consumables to help ensure the smooth running of the pharmacy.

Work collaboratively with the wider pharmacy team to resolve queries and maintain an efficient, patient-focused service. Maintain confidentiality and comply with information governance requirements, while adhering to all health and safety, infection prevention, safeguarding, and pharmacy policies.

Support the induction and training of apprentices and new team members where required. Take responsibility for completing mandatory training and ongoing professional development, and undertake any additional duties necessary to support the effective operation of the pharmacy service.

Person Specification

Education and Qualifications

• GCSE Grade C or above, or equivalent in Maths and English
• Medicines Counter Assistants certificate with a recognised body

Experience

• Experience of customer service on the phone demonstrating: ? Excellent communication skills; ? Empathy and care; ? Professional behaviour; ? Ability to handle complex enquiries, distressed or angry customers; ? Excellent listening skills; ? Excellent telephone manner.
• Working in a NHS environment.
• Knowledge and skills on the NHS complaints process
• Previous experience of working in a pharmacy/retail environment

Planning and organisation skills

• Ability to work in a methodical manner
• Ability to work in a busy environment and deal with a number of different tasks methodically
• Ability to prioritise tasks

Administration Skills

• Comprehensive PC skills, particularly in word processing, email and excel.
• Experience of filing and strong administration skills
• Ability to work effectively in a team.
• Self-motivated and motivates others.
• Approachable, friendly and attentive.
• Communicate clearly written and verbal, with the team.
• Responds to feedback and willing to make changes.

Skills and Abilities

• Ability to work flexibly.
• Ability to work under pressure, meet deadlines and maintain accuracy
• Able to work independently
• Analytical skills and ability to problem solve
• Willing to develop in other areas and learn new skills
• Uses own initiative to meet demand, provide ideas for change and improve processes
• Ability to embrace change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals of Leicester NHS Trust