Digital Engagement Officer

Royal Mencap Society; Greater London; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

32 days paid holiday incl. bank hols

Discounts at retailers

Health cash plan

Interest-free loans

Job summary

Mencap Trust Company (MTC) is seeking an experienced Digital Engagement Officer on a full-time, fixed-term contract for two years. The role is primarily home-based with occasional London office attendance, joining the Mencap Trust Company's team to raise awareness and provide digital content.

You will create, coordinate and publish engaging content for websites, email and social channels, manage CMS updates, support Salesforce Marketing Cloud activities, coordinate visual content, and monitor

Qualifications

• Experience creating and publishing digital content across websites, email and social channels.
• Ability to manage content at scale across multiple platforms.
• Familiarity with accessibility and SEO considerations.

Responsibilities

• Create, coordinate and publish engaging digital content for MTC's website, email and social media channels (Linkedin).
• Manage day-to-day website CMS updates and coordinate with the website agency.
• Support digital marketing activity using Salesforce and Marketing Cloud, including email templates and journeys.
• Coordinate production of visual and printed content with photographers, designers and printers.
• Improve digital signposting and referrals to MTC and Mencap's information services.
• Coordinate information requests, plan webinars and partnership engagement activities.
• Monitor engagement, produce reports and use insights to improve user experience and accessibility.
• Provide one day per week of digital engagement support to the Mencap Network Partners team.

Skills

Content creation

Content publishing

Social media management

Email marketing

Stakeholder engagement

Tools

Salesforce

Marketing Cloud

Job description

Mencap has a fantastic opportunity for an experienced Digital Engagement Officer to join the Mencap Trust Company (MTC). This is a full-time, fixed-term contract for two years. The role is primarily home-based, with an expectation to attend the London office at least once a month for team meetings and collaboration.

Mencap Trust Company (MTC) is a not-for-profit trust company dedicated to protecting the financial future of people with a learning disability and autistic people. This exciting new role will play a key part in raising awareness of Mencap Trust Company's services, helping both families and professionals in the legal and financial services access vital information, advice and support through engaging and accessible digital content.

This is a full-time role, with four days per week dedicated to Mencap Trust Company and one day per week supporting the Royal Mencap Society's Network Partners team. The role reports directly to Mencap Trust Company's Senior Marketing Manager.

This is an exciting opportunity to help grow the digital presence of a specialist organisation that makes a real difference to the lives of people with a learning disability and their families.

• Create, coordinate and publish engaging digital content for MTC's website, email and social media channels (Linkedin), including case studies, news stories, blogs, campaigns and resources.
• Manage day-to-day website and content management system updates, working with MTC's website agency to coordinate requests, test improvements and ensure information is accurate, accessible and easy to find.
• Support digital marketing activity using Salesforce and Marketing Cloud, including supporting implementation, developing email templates and journeys, and ensuring consistent branding and accessible communications.
• Co -coordinate the production of visual and printed content, liaising with photographers, videographers, designers and printers, and maintain an accessible image library in line with MTC's brand and values.
• Improve digital signposting and referrals to MTC and Mencap's Planning for the Future information and support services.
• Coordinate requests for information and speakers, and plan and support webinars, events and partnership engagement activity, working with MTC colleagues and external partners to raise awareness of wills and trusts activities across the Mencap Group.
• Monitor digital channel engagement, produce monthly and quarterly reports, and carry out regular content reviews, using insights to improve accuracy, user experience, accessibility and SEO.
• Provide one day per week of digital engagement support to the Mencap Network Partners team, supporting its digital channels, website content and engagement activity through agreed matrix management arrangements.

If you are looking for an exciting and rewarding new challenge along with the opportunity to develop and promote our vision, we would love to hear from you.

First interviews will be held week commencing 16th November with second stage shortly after.

Mencap welcomes applications from all suitable candidates and is committed to attracting a diverse workforce. However, all available Certificates of Sponsorship for 2026 have now been allocated, so we are currently unable to offer visa sponsorship. Candidates must already have the right to work in the UK to be considered for this role.

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

• Everyone is expected to treat people well and make Mencap an inclusive organisation.
• Every day we grow and learn. It's okay to make mistakes but we learn from them and make changes
• Everywhere people will feel respected, valued, and safe to be themselves.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We're not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you're applying for.