Trust Service Partner

NHS Professionals; London; On-site; GBP 26,000; Full time

Job summary

NHS Professionals is looking for a Trust Services Partner to join their Client Services Team. This full-time role involves providing vital support to NHS Trusts, facilitating communication, and ensuring a high standard of service to medical teams and healthcare professionals. Ideal candidates will have strong interpersonal skills and a background in customer service, bringing adaptability and problem-solving expertise to the role. Benefits include generous annual leave, professional development opportunities, and a supportive team environment.

Benefits

Generous annual leave allowance

Pension contribution up to 10%

Life Assurance

Employee Assistance Programme

Wellbeing Programme

Qualifications

• Degree or equivalent level of experience in a similar role.
• Background in customer service, preferably in a healthcare setting.
• Strong complaint handling and conflict management skills.

Responsibilities

• Provide remote and on-site support to medical workforce teams.
• Act as first point of contact for resolving complex queries.
• Build and maintain strong relationships with Trust teams.

Skills

Interpersonal Skills

Communication Skills

Problem-Solving

Analytical Skills

Education

Degree or equivalent experience

Tools

Excel

Job description

About The Role

Job Title: Trust Services Partner
Location: Barnet, Enfield and Haringey Mental Health NHS Trust (with travel across multiple sites within this area)
Hours: Full-time, 37.5 hours per week
Salary: £25,500 per annum(with some flexibility, depending on experience)

About the Role:
We are seeking a dedicated and proactive Trust Services Partner to join our on-site Client Services Team at Barnet, Enfield and Haringey NHS Trust. This is a pivotal role supporting our local NHS Trust teams, where you will act as a key liaison between Doctors Direct doctors, NHS Trust medical workforce teams, and NHSP.

This is more than just a support role — it's an opportunity to be the trusted expert in delivering seamless, high-quality service that ensures all interactions with NHSP are quick, simple, and helpful.

Key Responsibilities:

• Provide remote and on-site support to medical workforce teams, managers, and Doctors Direct doctors.

• Act as the first point of contact for resolving complex queries not handled by recruitment or placement teams.

• Build and maintain strong, collaborative relationships with Trust teams and doctor communities.

• Work closely with the wider Client Services Team to efficiently fill bank shifts while meeting doctors’ expectations.

• Identify and escalate any process or service issues, offering solutions to enhance the overall experience.

• Contribute to our ambition of being a “customer-obsessed” organisation, consistently delivering exceptional service.

What We’re Looking For:

• Strong interpersonal and communication skills.

• Confidence in building relationships and working across multiple stakeholders.

• Excellent Excel skills, with the ability to manage and analyse data to support operational decisions.

• Problem-solving mindset and a passion for delivering outstanding customer service.

• Ability to work independently and travel across Trust sites as needed.

• Previous experience in a customer-focused or healthcare setting is desirable but not essential.

Why Join Us?
You’ll be part of a supportive and forward-thinking team that plays a vital role in ensuring our NHS Trusts are staffed with the right people at the right time. You’ll also have the opportunity to make a real difference to the experiences of doctors and healthcare teams across the region.

Apply today and help us shape the future of flexible workforce solutions in the NHS.

About The Candidate

We are looking for a highly adaptable, proactive professional with excellent problem-solving skills.

You should have:

• A degree or equivalent level of experience in a similar role.
• Experience following and adhering to processes and procedures.
• Strong complaint handling and conflict management skills.
• The ability to identify service improvements and collaborate with stakeholders to implement them.
• A background in customer service (preferably in a customer-focused or retail environment).
• The ability to manage high-volume internal and external customer enquiries while balancing conflicting priorities

About Us

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance- 27 days per year, plus bank holidays
• A commitment to talent management & development
• Values Star of the Month!- Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
• Pension– We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
• Life Assurance
• Group Income Protection
• Wellbeing Programme
• Employee Assistance Programme
• Employee Engagement & discounts platform

About Us:

NHS Professionals (NHSP)run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

We are particularly proud of being the first NHS organisation to gain the accreditation ofTop Employerby the Top Employers Institute. This is ahuge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.
Equality, Diversity & Inclusion (EDI)

As part of our commitment to EDI, as well as having a number of related staff support networks and calendar of activities, NHS professionals is also working to the following aims:

• To ensure we become an inclusive recruiter of choice, encompassing a fully diverse workforce, which truly reflects society
• To proactively embed the EDI agenda, in a meaningful way, in all that it does
• To ensure we create a psychological safe environment in which everyone can thrive and be at their best

We particularly welcome applications from people from minority groups and will provide support to ensure an equitable process.