Resident Service Assistant (East London)

deverellsmith; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the BTR sector is seeking a Resident Service Assistant to support their East London team. The role involves a diverse range of property management and customer service tasks, aimed at enhancing resident satisfaction. Ideal candidates will possess strong property management experience and customer service skills, capable of effectively handling various tenant inquiries and maintenance coordination.

Qualifications

• Experience in property management.
• Strong customer service skills.

Responsibilities

• Processing move-outs and liaising with departing residents.
• Inspecting properties and managing maintenance.
• Handling inquiries via phone and help desk.

Skills

Customer Service

Property Management

Job description

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Resident Service Assistant (East London), London

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Client:

deverellsmith

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f3c41d6a7d8b

Job Views:

10

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

Deverellsmith is collaborating with a well-known brand in the BTR space, seeking a Resident Service Assistant (RSA) to join their East London team.

If you have experience in property management and customer service, this could be a strong fit.

Responsibilities include:

• Processing move-outs and liaising with departing residents
• Inspecting properties
• Managing maintenance
• Liaising with maintenance contractors responsible for apartment repairs
• Coordinating with residents and arranging visits to apartments as needed
• Handling inquiries via phone and help desk to address residents' needs promptly
• Assisting in managing arrears
• Ensuring tenancy and apartment compliance
• Managing deposits

If interested, please send an updated CV.