Trust & Safety Operations Specialist – Marketplace Enforcement — EU / UK

JD.COM; Slough; On-site; GBP 45,000 - 65,000; Full time

Job summary

JD.com is creating a role in its Europe International Compliance Department and Trust & Safety Operations. You will investigate marketplace issues and support enforcement across sellers, products, listings and content in UK and EU marketplaces.

The role covers investigations, notice-and-action, product safety, IP, and contributes to enforcement policies and decision guidance across teams in a fast-moving international environment.

Qualifications

• Experience in Trust & Safety, marketplace investigations or compliance operations.
• Strong judgment and attention to detail.
• Able to handle cases at volume and escalate when needed.
• English proficiency; Mandarin or another European language is a plus.

Responsibilities

• Investigate seller, product, listing and content cases.
• Review reports, account information and evidence and apply enforcement policies.
• Handle notice-and-action and prohibited or restricted product cases.
• Make or implement listing and seller enforcement decisions within defined authority levels.
• Review seller evidence, responses and corrective actions.
• Support product safety and IP investigations.
• Identify repeat violations and patterns of marketplace abuse.
• Maintain clear case records and evidence for independent review.
• Contribute insights to enforcement policies and SOPs.
• Escalate complex or high-risk cases appropriately.
• Collaborate with Compliance, Seller Support, Customer Service and Marketplace teams to resolve cases.

Skills

Trust & Safety

Investigations

Marketplace operations

Policy enforcement

Analytical thinking

Job description

This is a newly created role within JD Europe's International Compliance Department and Trust & Safety Operations function. You will investigate marketplace issues and support enforcement across sellers, products, listings and content in our UK and EU marketplaces.

The role spans marketplace investigations, notice-and-action, prohibited and restricted products, product safety and IP. You will also contribute operational insight to the continued development of enforcement policies and decision guidance.

What you'll do

• Investigate seller, product, listing and content cases
• Review reports, account information and evidence and apply JD's enforcement policies
• Handle notice-and-action and prohibited or restricted product cases
• Make or implement listing and seller enforcement decisions within defined authority levels
• Review seller evidence, responses and corrective actions
• Support product safety and IP/infringement investigations
• Identify repeat violations, linked cases and patterns of marketplace abuse
• Maintain clear case records and evidence to support independent review where decisions are challenged
• Contribute case insights to the development of enforcement policies, SOPs and decision guidance
• Escalate complex or high-risk cases appropriately
• Work with Compliance, Seller Support, Customer Service and Marketplace teams to resolve cases effectively

What we're looking for

• Experience in Trust & Safety, marketplace operations, investigations, seller risk, fraud, compliance operations or a related field
• Marketplace or e-commerce experience preferred
• Experience reviewing evidence and applying policies, rules or SOPs
• Strong judgment, analytical skills and attention to detail
• Comfortable managing cases at volume and escalating exceptions appropriately
• Experience with marketplace enforcement, product safety or IP is an advantage
• Practical, organised and comfortable working in a fast-moving international environment
• Strong written and spoken English; Mandarin or another European language would be an advantage

Why this role

You will work across a broad range of marketplace Trust & Safety issues, with exposure to investigations, enforcement, product safety and IP across multiple European markets, while contributing to the policies and processes that support effective marketplace enforcement.