Trunk Road Incident Liaison Officer

BEAR Scotland; Perth; On-site; GBP 32,000 - 42,000; Full time

Job summary

BEAR Scotland in Perth is looking for a Trunk Road Incident Liaison Officer to join the Network Team on a full-time, permanent basis. You will coordinate responses to incidents across the North West Network, helping ensure the trunk road operates safely 24/7.

The role requires excellent communication, IT literacy, and the ability to stay calm under pressure while guiding emergency services and maintenance crews. Shift pattern includes nights and weekends.

Qualifications

• Excellent communication and stakeholder management skills.
• Good IT skills and accurate record-keeping.
• Experience in similar operational, emergency or roads environment advantageous.
• Calm under pressure with ability to make quick decisions during incidents.
• Willingness to work a shift pattern, including nights and weekends.

Responsibilities

• Assist with monitoring the impact of incidents on journey times and network performance.
• Support management of severe weather events and winter maintenance operations.
• Liaise with emergency services, Traffic Scotland and Trunk Road Incident Support Units.
• Coordinate deployment of emergency response and winter maintenance crews.
• Monitor road conditions, traffic information and weather forecasts.
• Maintain accurate records, databases and incident reporting systems.
• Support effective management of incidents to minimise disruption and maintain network safety.

Skills

Communication

Stakeholder management

IT skills

Emergency experience

Decision making

Shift flexibility

Job description

Trunk Road Incident Liaison Officer

Location: Perth
Category: Network Team
Contract Type: Full Time / Permanent
Working Pattern: Shift Pattern of 4 on and 4 off / Day Shift & Night Shift
Working Style: Office Based

BEAR Scotland is a leading provider of highway maintenance services across Scotland. We manage and maintain over 2,00km of Scotland’s trunk road network, tackling just about every imaginable task and working round the clock to help keep Scotland moving.

The Northwest Trunk Road Unit spans some 1,422km of trunk road through some of the most scenic parts of the country. It covers a huge area of Scotland, from Thurso and Wick in the very north of the Highlands down to Campbeltown in Argyll and Bute, from Uig on Skye to Perth and Stirling.

We have an exciting opportunity for a Trunk Road Incident Liaison Officer to join our team on a full-time basis.

Reporting to the Network Manager, you will play a key role in coordinating effective responses to incidents across the North West Network, helping to ensure the safe and efficient operation of the trunk road network 24 hours a day, 7 days a week.

Roles and Responsibilities:

• Assist with monitoring the impact of incidents on journey times and network performance.
• Support the management of severe weather events and winter maintenance operations.
• Liaise with emergency services, Traffic Scotland and Trunk Road Incident Support Units.
• Coordinate the deployment of emergency response and winter maintenance crews.
• Monitor road conditions, traffic information and weather forecasts.
• Maintain accurate records, databases and incident reporting systems.
• Support the effective management of incidents to minimise disruption and maintain network safety.

Knowledge, Skills and Experience:

• Excellent communication and stakeholder management skills.
• Good IT skills with the ability to accurately update systems and records.
• Previous experience in a similar operational, emergency response, roads authority or control room environment would be advantageous.
• Ability to remain calm and make effective decisions in a fast-paced environment.
• Flexible approach and willingness to work a shift pattern, including nights and weekends.

Why BEAR?

At the heart of our organisation are our people — talented, dedicated professionals who help drive our success. We’re committed to creating a positive, supportive working environment where everyone can grow, thrive, and reach their full potential.

We invest in our teams by offering a wide range of internal and external training opportunities and encouraging continuous professional development at every career stage.

If you’re passionate about delivering the best for clients, enjoy working collaboratively, and hold yourself to high ethical standards, you’ll be a great fit for our team.

What We Offer

• Generous holiday entitlement
• Pension scheme with up to 6% employer match
• Employee benefits, including annual leave purchase, Cycle to Work scheme, and an Employee Assistance Programme

We’re proud to be an equal opportunities employer, committed to fairness, inclusion, and diversity across our business.

Join us and be part of a company that supports your development, values your contribution, and inspires you to do your best work.