Trip Support Coordinator

Destinytravel; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel support company seeks a Trip Support Coordinator to assist travelers in planning their trips and providing ongoing support. This fully remote role requires excellent communication skills and a passion for helping clients enjoy their travel experiences. Responsibilities include responding to inquiries, assisting with itinerary changes, and confirming travel details. Ideal candidates will have customer service experience and a positive attitude towards learning and using new digital tools.

Benefits

Fully remote work with flexible scheduling

Access to travel perks and discounts

Ongoing training and supportive team

Opportunity to build strong traveler relationships

Qualifications

• Experience in customer service, ideally in travel or hospitality.
• Strong attention to detail and organizational skills.
• Willingness to learn and adapt to new digital tools.

Responsibilities

• Respond to inquiries professionally through various communication channels.
• Assist clients with itinerary changes and travel-related questions.
• Provide accurate information and guidance on travel documentation.
• Confirm travel details and gather feedback from travelers.
• Resolve concerns with empathy and timely communication.

Skills

Excellent written and verbal communication skills

Customer service experience

Attention to detail

Strong organizational habits

Comfortable learning new digital tools

Passion for travel

Job description

As a Trip Support Coordinator, you will play an important role in guiding travelers from the moment they begin planning to the moment they return home. Your purpose is to make each experience smooth, enjoyable, and stress‑free by assisting with arrangements, answering questions, providing updates, and helping clients feel prepared every step of the way. You will work closely with travelers to understand their preferences and offer options that fit their needs.

At Destiny&Co, we value personalized service and take pride in helping travelers create meaningful memories through carefully organized vacations.

Key Responsibilities

• Respond to inquiries through email, phone, and messaging apps with professionalism and clarity.
• Assist clients with itinerary changes, cancellations, and travel‑related questions.
• Provide accurate destination information, requirements, and documentation guidance.
• Confirm travel details, follow up before and after trips, and gather feedback.
• Resolve concerns with empathy, respect, and timely communication.

Benefits

• Fully remote work with flexible scheduling.
• Access to travel perks and industry‑exclusive discounts.
• Supportive team with ongoing training.
• Opportunity to build strong traveler relationships.

What We’re Looking For

• Excellent written and verbal communication skills.
• Customer service experience—travel or hospitality preferred but not required.
• Attention to detail and strong organizational habits.
• Comfortable learning new digital tools and systems.
• Genuine passion for travel and helping others.