Trilingual Customer Service Advisor

French Selection UK; Watford; Hybrid; GBP 30,000; Full time

Job summary

An established industry player is seeking a Trilingual Customer Service Advisor to join their dynamic team. This role involves providing exceptional customer service while managing the ordering process and coordinating deliveries to meet client needs. The ideal candidate will be fluent in French and another European language, with prior experience in customer service or sales support. You'll thrive in a fast-paced environment, showcasing your proactive and confident personality. This innovative firm offers hybrid working options, making it an exciting opportunity for those looking to make a significant impact in customer relations.

Qualifications

• Fluency in French and another European language is essential.
• Experience in customer service or sales support is required.

Responsibilities

• Provide excellent customer service and manage the ordering process.
• Liaise with departments regarding client requirements.

Skills

Fluent in French

Fluent in another European language

Customer service experience

Sales support experience

Excellent communication skills

Proactive personality

Team player

Ability to work in a fast-paced environment

Tools

MS Office

Internet

Job description

A well-established and award-winning company with international operations.

Trilingual Customer Service Advisor
Salary: up to £30,000 per annum
Location: Watford
Hybrid working available
Ref: 8170F

Main Duties:

1. To provide excellent customer service and administrative support.
2. To manage the ordering process from initial enquiry to delivery.
3. To manage existing accounts and client contract information.
4. To manage credit or debit notes.
5. To coordinate deliveries in line with client requirements and update clients accordingly.
6. To liaise with other departments regarding client requirements or changes.
7. To respond to incoming enquiries and provide excellent customer service.

Candidate's Profile:

1. Fluent in French AND another European language (written and spoken) – Essential
2. Previous experience in customer service and/or sales support – Essential
3. Proactive, confident and dynamic personality.
4. Excellent communication skills and a team player.
5. Computer literate (MS Office, Internet).
6. Able to work in a fast-paced environment.