Tribunal Case Officer X 3

Welsh Government; Wales; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Civil Service Pension Scheme

31 days annual leave

Training and development opportunities

Cycle2Work scheme

Smart Working flexible working arrange

Green Car Scheme

Job summary

Welsh Government's Welsh Tribunals Unit seeks Tribunal Case Officers to support multiple devolved tribunals, handling casework, posting, and hearing logistics. You will prepare case files, book hearings, secure panel members, and clerk virtual sessions, ensuring timely distribution of decisions and reports to stakeholders.

You will manage your own caseload, communicate with diverse stakeholders, and work on a rota covering 9am–5pm in certain tribunals, with some travel to local offices as needed.

Qualifications

• Experience of handling a large volume of casework.
• Experience of meeting challenging, sometimes conflicting deadlines.
• Experience of responding constructively and objectively to challenging conversations or disputes.

Responsibilities

• Prepare tribunal case files, acknowledge applications within timescales and keep an accurate log of incoming and outgoing correspondence
• Arrange hearing dates and secure panel members to sit on them
• Communicate verbally and in writing with a range of stakeholders, keeping accurate records
• Collate and distribute tribunal reports and hearing decisions to stakeholders within required timescales
• Record accurate data on the number of hearings held and the tribunal members taking part
• Clerk and admit panel members to virtual hearings, welcome attendees and handle panel queries during hearings
• Ensure information given is accurate and complies with information security policies, escalating complex queries to Business Managers
• Maintain accurate records and prioritise work to meet deadlines
• Manage your own caseload
• Process incoming and outgoing post on a rota, attending a local Welsh Government office at least once a week in certain tribunals
• Act as first point of contact for telephone enquiries and a public mailbox, covered 9am to 5pm on a rota in certain tribunals

Skills

Keeping colleagues and stakeholders

Informing plans and progress

Understanding responsibilities and its

Job description

Three Tribunal Case Officer posts sit with Welsh Government's Welsh Tribunals Unit, within the Operational Effectiveness Group in Finance, and support six devolved tribunals including mental health, education and residential property. The work centres on preparing case files, booking hearings, securing panel members and clerking virtual sessions, with decisions and reports distributed to stakeholders on deadline. Each post holder manages their own caseload, and in some tribunals covers post handling and a public mailbox on a rota. Visa sponsorship is not available.

What the job involves

• Prepare tribunal case files, acknowledge applications within timescales and keep an accurate log of incoming and outgoing correspondence
• Arrange hearing dates and secure panel members to sit on them
• Communicate verbally and in writing with a range of stakeholders, keeping accurate records
• Collate and distribute tribunal reports and hearing decisions to stakeholders within required timescales
• Record accurate data on the number of hearings held and the tribunal members taking part
• Clerk and admit panel members to virtual hearings, welcome attendees and handle panel queries during hearings
• Ensure information given is accurate and complies with information security policies, escalating complex queries to Business Managers
• Maintain accurate records and prioritise work to meet deadlines
• Manage your own caseload
• Process incoming and outgoing post on a rota, attending a local Welsh Government office at least once a week in certain tribunals
• Act as first point of contact for telephone enquiries and a public mailbox, covered 9am to 5pm on a rota in certain tribunals

What’s required

Experience

• Experience of handling a large volume of casework
• Experience of meeting challenging, sometimes conflicting deadlines
• Experience of responding constructively and objectively to challenging conversations or disputes

Skills & knowledge

• Keeping colleagues and stakeholders fully informed of plans, possibilities and progress
• Following relevant policies, procedures and legislation to complete work
• Understanding areas of responsibility and the wider impact of your actions

Checks & eligibility

• Basic vetting level
• Eligibility to work in the UK, confirmed through nationality questions under Civil Service rules

Nice to have

• Welsh language skills at basic level across reading, speaking, listening and writing (used as a tiebreak, not essential)

What’s offered

• Civil Service Pension Scheme
• 31 days annual leave, pro-rated for part time
• Training and development opportunities

• Cycle2Work scheme
• Smart Working flexible working arrangement
• Green Car Scheme (subject to availability)