Triage Officer: Front-Door Care Navigator

Telford & Wrekin Council; Shrewsbury; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexible working

Local Government Pension Scheme

Staff discounts & salary sacrifice

Free parking & wellbeing support

Hybrid working model

Job summary

Telford & Wrekin Council invites applications for a Triage Officer to support the Making Prevention Real pilot within Adult Social Care. You will join a multidisciplinary team at the front door, gathering information and coordinating referrals to enable timely, proportionate support and access to the right services.

Working as part of a forward‑thinking authority, you will contribute to early intervention and wellbeing, under a DBS obligation, with hybrid working options and opportunities for

Responsibilities

• Gather information, coordinate referrals, and support timely decision‑making to ensure people receive appropriate advice and intervention.
• Work closely with individuals, carers, health professionals and partner organisations to improve flow through Adult Social Care.

Job description

Telford & Wrekin Council invites applications for a Triage Officer to support the Making Prevention Real pilot within Adult Social Care. You will join a multidisciplinary team at the front door, gathering information and coordinating referrals to enable timely, proportionate support and access to the right services.

Working as part of a forward‑thinking authority, you will contribute to early intervention and wellbeing, under a DBS obligation, with hybrid working options and opportunities for