Triage Officer

Telford and Wrekin Council; Telford; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Generous leave (24–32 days)

Bank holidays

Hybrid work

Staff discounts

Salary sacrifice perks

Job summary

Telford and Wrekin Council is recruiting a Triage Officer to join the Making Prevention Real pilot, supporting the front door of Adult Social Care. You will gather information, coordinate referrals and help with timely decisions to link residents to the right services.

The role offers 37 hours per week on a fixed-term basis for 12 months with a hybrid working model and opportunities for development. DBS checks may apply.

Responsibilities

• Gather information from individuals, carers, health professionals and partner organisations to support timely decision‑making.
• Coordinate referrals to ensure people receive appropriate advice, support and intervention.
• Support the multi-disciplinary team in delivering short‑term, targeted support to stabilise or resolve presenting needs.
• Contribute to a preventative, strengths‑based approach that promotes independence and wellbeing.
• Play a key role in ensuring a seamless journey through Adult Social Care and efficient connection to services.

Job description

The following content displays a map of the jobs location - Telford

1 x 37 hrs fixed term contract for 12 months

We are seeking a Triage Officer to help shape our Making Prevention Real Triage Team in its pilot stages.

The service will operate as part of the front door of Adult Social Care, providing a coordinated, multidisciplinary triage function to support timely, proportionate and strengths-based responses alongside enhancing flow through Family Connect.

Through closer partnership working, co-location arrangements and strengthened referral pathways, the pilot will support earlier intervention, better use of community assets and a more joined-up experience for residents.

Where intervention is required, the multi-disciplinary team will provide short-term, targeted support focused on stabilising or resolving presenting needs. This may include therapy-led input, provision of assistive technology, short term care to maximise independence, joint visits, or connection to Health, community and preventative services.

You will be joining a forward-thinking local authority that was proudly named Council of the Year 2025 and received a Good rating in the 2024 CQC Inspection of Adult Social Care. Our service is recognised for its innovation, including the introduction of Hybrid Practitioner and Family Carer Occupational Therapist roles, as well as the development of the Virtual House initiative.

We value our employees and offer staff rewards and plenty of opportunities for personal development and career progression including:

W e are seeking an organised and proactive Triage Officer to join our innovative Making Prevention Real pilot service at the front door of Telford and Wrekin Adult Social Care.

As a key member of our multi-disciplinary team, you will be at the heart of supporting people to access the right help at the right time. Working closely with individuals, carers, health professionals and partner organisations, you will gather information, coordinate referrals and support timely decision-making to ensure people receive the most appropriate advice, support and intervention.

This is an exciting opportunity to contribute to a preventative, strengths-based approach that promotes independence and wellbeing. You will play an important role in ensuring people experience a seamless journey through Adult Social Care and are connected to the services and support that best meet their needs.

This post is subject to an enhanced Disclose and Barring Service (DBS) check.

A CV template is available if you do not already have a CV.

We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.

What we offer:

• We offercompetitive salariesand a fantastic leave package — starting at24 days, rising to32 dayswith service, plus8 bank holidaysand anextra concessionary dayto enjoy.
• Staff discounts & salary sacrifice perks
• Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Roles involving children or vulnerable adults will require a criminal records check. It’s an offence to apply if you’re barred from working with these groups.

Please note: We do not hold a sponsorship licence for visas.