Community Triage Nurse

East of England Community Health and Care NHS Trust; Norwich; On-site; GBP 34,000 - 45,000; Full time

Job summary

East of England Community Health and Care NHS Trust in Norwich is seeking a Community Triage Nurse for a fixed-term vacancy. The Triage Hub leads the patient journey into community services, and the team prides itself on providing high-quality, compassionate care to local patients.

You will triage referrals from across Norwich, assess needs, determine priority of care, and support patients by telephone. Full training will be provided, and there are opportunities to develop advanced assessment

Qualifications

• Experience in triage would be an advantage, but is not essential.
• Full training will be provided.
• Telephone support to patients is part of the role.

Responsibilities

• Triage patient referrals from across Norwich, assessing needs and priority of care.
• Support and coach patients via telephone using proficient telephone and IT skills.
• Deliver care in patients\' homes or clinic environments as needed.
• Work in the Triage Hub predominantly office-based.

Job description

The Norwich Triage team currently has a fixed term vacancy for a Community Triage Nurse.

The Triage Hub is the starting point of the patient journey into community services, we take great pride in our work and always aim to do the best for our patients. We are looking for someone who holds the same values and wants to be part of a diverse and supportive team.

We are a small and friendly team of nurses who triage patient referrals from across the Norwich area, assessing the patient's needs and determining the priority of care. The Community Triage Nurse is a pivotal role within the Triage Hub and is essential in ensuring patient flow across the service., You should be competent and have evidence-based knowledge of a wide array of nursing interventions to be able to triage effectively. Supporting and coaching patients via telephone is also part of the role, therefore proficient telephone and IT skills are important. Although experience of Triage would be an advantage, it is not essential, as full training will be provided. The role allows for development of enhanced assessment skills with clinical judgement being at the forefront.

Although the role is predominantly office based working in the Triage Hub, triaging planned nursing visits and visits requiring an urgent community response, the role does allow for clinical time which can be spent delivering care to patients in their own homes or in clinic environments. We are keen to help grow and develop our staff, with many training and learning opportunities available for those working at NCH&C.