Triage Assistant

Argylltsi; United Kingdom; Remote; GBP 15,000 - 21,000; Part time

Job summary

Argyll and Bute Citizens Advice Bureau is seeking a client-focused individual to join our Lochgilphead office. You will help with triage and admin duties, ensuring clients receive quality guidance from fully trained advisers across Argyll and Bute.

In collaboration with Inspiralba, this role supports clients contacting us by various methods, delivering a friendly, responsive service while developing experience in advice and administration.

Qualifications

• Client-focused individual eager to gain experience in triage and admin support.
• Able to respond to clients via multiple channels and help them receive quality advice from trained advisers.

Responsibilities

• Provide triage and administrative support to advisers.
• Assist clients in obtaining accurate information and guidance from the service.

Job description

Contract type: 16-21 hours per week. Fixed-term contract until 31st March 2027 (with possible extension)

Argyll and Bute Citizens Advice Bureau in collaboration with Inspiralba is looking for a client-focused individual with looking to build their experience of providing triage and admin support, in our busy Lochgilphead office to our clients across Argyll and Bute. This includes responding to clients contacting us by a variety of methods and assisting them to receive quality advice from our fully trained advisers.