Triage Admin & Referrals Coordinator – Hybrid Role

VICTIM SUPPORT; Greater London; Hybrid; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Flexible Working Options

London Weighting

Job summary

Victim Support in London is seeking a Service Delivery Assistant - Triage to provide high-quality administrative support to the Safe Horizons Triage Team. You will monitor referrals and enquiries, maintain records, and act as a key contact for partner agencies.

The role is full-time with hybrid working arrangements. You will join a team dedicated to timely access to services for victims, with responsibilities spanning data entry, reporting, and confidential handling of information.

Qualifications

• Experience providing administrative support within a busy environment.
• Strong written and verbal communication skills.
• Good customer service and professional telephone manner.
• Experience maintaining accurate records and databases.
• Good IT skills, including Microsoft Office applications and database systems.
• Understanding of confidentiality, GDPR and information-sharing requirements.

Responsibilities

• Monitor the Safe Horizons inbox and process referrals, enquiries and correspondence within agreed timescales.
• Act as a first point of contact for partner agencies and stakeholders, responding to routine enquiries and directing requests appropriately.
• Maintain accurate records on case management systems and databases.
• Liaise with partner agencies and internal teams to obtain information required to support referral processing.
• Prepare routine reports, correspondence and service information as requested.
• Provide general administrative support including data entry, filing, document preparation and meeting administration.
• Ensure confidential and sensitive information is handled securely and in accordance with GDPR and organisational policies.
• Support the effective day-to-day running of the Triage Team.

Skills

Administrative support

Communication skills

Customer service

Records and databases

MS Office

GDPR/conf confidentiality

Prioritisation

Teamwork

Independence

Tools

Microsoft Office

Database systems

Job description

Victim Support in London is seeking a Service Delivery Assistant - Triage to provide high-quality administrative support to the Safe Horizons Triage Team. You will monitor referrals and enquiries, maintain records, and act as a key contact for partner agencies.

The role is full-time with hybrid working arrangements. You will join a team dedicated to timely access to services for victims, with responsibilities spanning data entry, reporting, and confidential handling of information.