Treatment Room Receptionist

Elht; Clitheroe; On-site; GBP 26,000 - 27,000; Part time

Job summary

East Lancashire Hospitals NHS Trust is seeking a part-time Receptionist/Clerical Officer based at Clitheroe Health Centre. You will manage reception duties, handle calls, book appointments and support administrative functions across the health centre.

Ideal applicants will have NHS reception experience, strong communication skills and the ability to multitask under pressure. The role offers pro-rata salary and flexible site coverage across ELHT facilities.

Qualifications

• GCSE in English & Maths - Grade C or above.
• ECDL or equivalent.
• NVQ 3 in Business Administration.
• Treatment Room Receptionist experience.
• Receptionist experience.
• EMIS user.
• Customer Care Training.
• Team Worker.

Responsibilities

• Provide general enquiry and reception service for building, patients, visitors and staff.
• Operate switchboard, answer queries, transfer calls within health centre.
• Provide message taking service for enquiries from patients, visitors and staff.

Skills

Receptionist experience

Treatment Room Receptionist experience

EMIS user

Customer care training

Team worker

Multitasking

Education

GCSE English & Maths

ECDL or equivalent

NVQ 3 in Business Administration

Tools

Microsoft Office

Job description

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Main area Treatment Room Receptionist Grade NHS AfC: Band 3 Contract Permanent Hours Part time - 22.5 hours per week (Monday to Friday 8.30am-1.00pm) Job ref 435-D177-26

Site Clitheroe Health Centre Town Clitheroe Salary £25,760 - £27,476 pa pro rata Salary period Yearly Closing 12/10/2026 23:59

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Job overview

An exciting opportunity has arisen to join the ELHT Community Administration Team as a Receptionist / Clerical Officer. This is a part‑time permanent position based at Clitheroe Health Centre, Treatment Room.

We invite candidates that are keen, enthusiastic and committed to improving patient services with excellent communication skills and the ability to work under pressure, in order to provide comprehensive administration support to all servicesbased at the Health Centre. The successful applicant will be required to provide an efficient and high quality service to the general public, patients and staff.

Main duties of the job

A flexible approach to work is essential with a willingness to work at other Trust sites as you could be required to cover for holidays or sickness absence. You will be trained on all systems used at the Health Centre. Your duties will include but are not limited to, operating a busy telephone system, answering queries from patients, staff, all building tenants and stakeholders,this will include greeting and arriving patients and making new and follow up appointments. You must be able to deal with people confidently and sensitively both face to face and over the telephone. You will be responsible for reporting repair requests, and dealing with all aspects of incoming and outgoing, external and internal mail. With your previous reception experience and proven organisational skills you will have the ability to multi‑task, work effectively as part of the team whilst having the ability to work alone whilst prioritising, organising and planning your workload.

Working for our organisation

Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen.

Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements.

The Community Administration team covers a vast majority of the East Lancashire area with 12 buildings in 5 localities providing community service support for our patients. As a member of the ELHT family you will be rewarded with a pension scheme and generous holiday entitlement which starts at 27 days plus bank holidays (pro rata for part time positions).

We also offer a structured in‑house training programme, dedicated supervision and support, together with a comprehensive appraisal system to encourage your personal development.

Detailed job description and main responsibilities

To provide a general enquiry and reception service for the building, for the patients, visitors, and staff.

To operate the switchboard for the Centre, answering queries and transferring calls to other health care professionals within the building.

To provide an efficient and effective message taking service in response to all enquiries from patients, visitors and staff and redirecting accordingly.

To manually or electronically book patient appointments, using EMIS/CERNER either over the telephone, by post or face to face at reception, in a sensitive, competent, and confidential manner.

Receive patients onto the data bases for their appointments or alternatively confirm their attendance on appointment lists.

Responsible for adding patient referrals onto EMIS, maintain the integrity of the data base and discharging patients off the data base

Deal with any security issues that may arise, calling for support as required from the Centre Manager, other staff in the building, the security guard (where applicable) and the local PCSO or police.

Implement manual procedures in the event of IT system failures, report to IT and monitor progress.

Book patient transport requests with the PTS service after treatment.

To provide comprehensive secretarial and admin support to a variety of health professionals including laminating, photocopying, filing, and typing highly sensitive and confidential reports.

To type and process correspondence, reports and other documents as requested on a daily basis using Microsoft Office programmes such as Word, Excel and Outlook for Email and Internet use.

Book and organise appointments for health professionals.

To deal with all aspects of incoming and outgoing and external and internal mail. Including sorting and accurately re‑directing and forwarding to the correct department. Franking outgoing mail and liaising with the Royal Mail staff.

Receive and receipt any delivered goods for the building, contacting the department, ensuring delivery to the correct department, and reporting any discrepancies including Green Pharmacy Bags.

Ordering of Administration staff uniforms.

To be responsible for ordering and maintaining stationery stock levels, including non‑stock items electronically via NHS supply chain or e‑procurement. Also responsible for receiving and receipting of delivered goods and reporting discrepancies.

To be responsible for requesting and the transfer of medical records, updating relevant databases. This involves verbal and written communication with other health professionals and departments.

Responsible for the booking of multi‑purpose rooms within the building manually or electronically, for meetings/training and organise provision of equipment as necessary.

Responsible for issuing any aids and equipment as necessary including the building wheelchairs and maintain records.

Use a variety of office machinery/equipment including scanners, printers and photocopiers. Deal with any breakdowns with the office equipment and reporting them to the service departments as necessary.

Provide cash reimbursement to patients attending clinics and verifying eligibility to claim travel expenses following Trust Policy.

To provide administration/reception cover at other Primary Health Care Centers as necessary.

To issue security keys and fobs as instructed and following up fobs / keys not returned at the end of the day.

Provide rapid response to various alarm systems, including nurse calls and accessible WC within the building, following protocols and any further actions as necessary.

Receiving and reporting all repair requests for the building, both manually or electronically, following up and monitoring progress as required.

Directing requests for new work to the Centre Manager

To liaise with building contractors and personnel.

To undertake relevant equipment checks which the Centre Manager has responsibility for e.g., fire extinguishers, defibrillators, mobile phones, wheelchairs, hearing loops, first aid kits, emergency bags and other appropriate Health and Safety tasks.

Receive lost property and maintain accurate record, disposing of goods according to Lost Property procedure.

Deal with complaints from service user and stakeholders and redirect as appropriate.

Escort staff, patients and visitors around the building.

Any other duty and reasonable request as identified by the Centre Manager.

Qualifications

• GCSE in English & Maths - Grade C or above
• ECDL or equivalent
• NVQ 3 in Business Administration
• Treatment Room Receptionist experience
• Receptionist experience
• EMIS user
• Customer Care Training
• Team Worker

Disclosure and Barring Scheme (DBS)

If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.

The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.

In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1‑3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.

This cost is not applicable for a Volunteer post

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The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first‑class service to the recruitment of people into positions of trust.

We aim to employ a workforce that reflects the diverse communities we serve.

We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.

We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under‑representation of BAME employees. Appointments will be made on merit.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme.

If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible. By telephone [phone] or email [e-mail] write to Employment Services, Parkview Offices, Haslingden Road, Blackburn, BB2 3HH

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Deborah Topping Job title General Office Manager, Clitheroe Hospital Email address [e-mail] Telephone number 01200 449002 Additional information

General Office hours are 8.30am-4.30pm Monday to Friday