Treasury Systems Support Manager

Free-Work UK

Greater London

Hybrid

GBP 90,000 - 100,000

Full time

8 days ago

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Job summary

Free-Work UK seeks a Treasury Systems Support Manager to own end-to-end governance of the Treasury platform, coordinating L2/L3 support, Business Partner, and vendors to deliver Treasury outcomes. The role focuses on governance, performance management, and ensuring robust controls within the FIS Integrity SaaS model.

Based in Central London with hybrid work—3 days in the office. The role reports to Treasury leadership and requires extensive experience in Treasury systems, SaaS platforms, and

Qualifications

8-12+ years Treasury systems experience.
Experience managing support teams and vendors.
Strong understanding of Treasury operations.
Experience with SaaS platforms and governance.
Strong leadership and communication skills.

Responsibilities

Own Treasury systems support model and service performance.
Define and manage KPIs, SLAs, and service standards.
Oversee governance to protect liquidity, payments, risk processing, and reporting.
Lead major incident management and escalation processes.
Coordinate vendor performance and risk across Treasury and IT.
Ensure release/change governance with Treasury oversight.

Skills

Treasury systems experience

Team management

Treasury operations

SaaS governance

Leadership

Communication

Education

Finance or IT degree

Tools

ServiceNow

Jira

Job description

The Treasury Systems Support Manager is responsible for the end-to-end ownership of the Treasury systems support model, ensuring delivery of Treasury outcomes through effective governance, performance management, and coordination of L2, L3, Business Partner, and vendors.

The role aligns closely to a Technical Product and Platform Manager, ensuring that the Treasury platform operates effectively, evolves in line with business needs, and maintains strong governance and control within the FIS Integrity SaaS model.

The Client is implementing FIS Integrity - so any experience of this would be an advantage.

Essential

8-12+ years Treasury systems experience
Experience managing support teams and vendors
Strong understanding of Treasury operations
Experience with SaaS platforms and governance
Strong leadership and communication skills

Service Delivery & Treasury Platform Governance

Own the Treasury systems support model and service performance
Define and manage KPIs, SLAs, and service standards aligned to Treasury outcomes
Ensure platform governance protects liquidity, payments, risk processing, and reporting
Oversee control frameworks spanning operations, change, and vendor delivery

Major Incident & Treasury Risk Escalation Management

Own major incident management and escalation processes
Chair incident bridge calls and direct cross-team prioritisation until resolution
Ensure timely, business-appropriate communication to Treasury stakeholders
Monitor incident trends and drive structural improvement

Stakeholder & Vendor Management Supporting Treasury Outcomes

Act as the primary interface between Treasury, IT, and system vendors
Manage vendor performance against contractual and operational expectations
Escalate vendor risks that threaten Treasury operations or controls
Align stakeholders across business and technology domains

Release & Change Governance with Treasury Oversight

Ensures Treasury support capability is correctly resourced to protect core operations.

KPIs

Treasury system availability ≥ 99.5%
SLA adherence ≥ 95% across Treasury-critical services
Zero missed Treasury critical events or processing windows
Stakeholder satisfaction ≥ 90%
Zero high-severity audit findings attributable to service governance

Systems & Tools

ServiceNow or equivalent ITSM tool (essential - oversight)
Familiarity with Jira or delivery tools (desirable)
Ability to interpret service metrics and reporting

Controls & Evidence Outputs

KPI/SLA reporting pack, trend dashboards, and evidence of continual service improvement actions.
Major incident packs (timeline, communications, RCA, PIR actions) retained and auditable.
Release governance evidence (readiness minutes, sign-offs, comms, cutover outcomes).
Vendor performance scorecard and escalation record including remedial actions and follow-up.
Audit evidence coordination across SoD, access, change governance, and operational controls.

SaaS Ways of Working

Own end-to-end governance across a vendor-managed platform, including release cadence alignment to Treasury windows.
Ensure vendor engagement is structured, evidence-based, and aligned to service outcomes and controls.
Maintain clear separation of accountabilities across L2/L3/ITBP to prevent dilution and duplication.

Ensure SaaS operating constraints are understood and built into planning, risk management, and governance.

Desirable

Experience managing global or multi-region support models
Exposure to system implementation or transformation programmes

Qualifications

Degree in Finance, IT, or related discipline
ITIL / PMP (preferred)

The Role Requires

Managing a complex multi-system environment
Balancing operational stability with change delivery
Coordinating across business, IT, and vendors

Driving continuous improvement in a controlled environment

Declare Major Incidents, chair bridge calls, and direct cross-team prioritisation through to resolution.
Approve service priorities and resource allocation across BAU, incidents, and change activity.
Approve KPI/SLA targets, service standards, and improvement initiatives based on outcome performance.
Escalate vendor performance and invoke contractual/management levers where service levels are at risk.

Confirm service governance sign-off for go/no-go decisions with inputs from ITBP (business readiness) and L3 (technical readiness).

Role