Treasury Solutions: Client Success & Adoption Lead

FIS; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

FIS is seeking a Client Success Manager to drive satisfaction, adoption and long-term value for Treasury Solutions, with a focus on Integrity. You will coordinate post-sales activities across Client Success, Sales, Product, and Support to ensure continued client value.

In this role you will translate client treasury priorities into structured success plans, build trusted relationships at multiple levels, and monitor health signals to mitigate risk while pursuing expansion opportunities with the

Qualifications

• Experience in Client Success, Account Management, or a similar client-facing role within treasury technology or fintech.
• Understanding of corporate treasury operations and challenges faced by treasury teams.
• Ability to build credible relationships with stakeholders at varying levels of seniority.
• Experience translating client objectives into structured plans and measurable outcomes.
• Strong communication, presentation, and stakeholder-management skills.
• Analytical capability to interpret client usage data and translate it into practical recommendations.
• Experience collaborating across Sales, Product, Technical, Support, and Delivery teams.

Responsibilities

• Build trusted relationships with client stakeholders and act as a primary post-sales partner for Integrity.
• Understand each client’s treasury priorities and translate them into joint success plans with clear outcomes, milestones, and measures of success.
• Drive solution adoption and help clients realise sustained value from their investment.
• Monitor client health, usage, adoption, and engagement signals to identify risk and coordinate timely action.
• Collaborate with Sales, Product, Professional Services, Renewals, and Support to provide a connected client experience.
• Identify potential expansion opportunities and provide relevant client insight to commercial teams.
• Capture structured client feedback and work with Product teams to help inform future priorities.
• Contribute to renewal activity by articulating the value delivered and supporting a clear view of client outcomes.

Skills

Client Success

Account Management

Relationship Building

Treasury technology

Analytical

Stakeholder Management

Job description

FIS is seeking a Client Success Manager to drive satisfaction, adoption and long-term value for Treasury Solutions, with a focus on Integrity. You will coordinate post-sales activities across Client Success, Sales, Product, and Support to ensure continued client value.

In this role you will translate client treasury priorities into structured success plans, build trusted relationships at multiple levels, and monitor health signals to mitigate risk while pursuing expansion opportunities with the