Traveler Compensation Strategy Leader

Expedia Group; Greater London; Presencial; GBP 110.000 - 155.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental coverage

Vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Descripción de la vacante

Expedia Group is seeking a Senior Manager, Traveler Compensation Strategy in Seattle to define and drive compensation strategy across refunds, goodwill offers, credits, and related treatments. You will partner with Operations, brands, analytics, and product teams to balance traveler outcomes with business value and to deliver scalable, data-driven solutions.

You will own ROI analysis for major compensation spend, develop governance, and translate policy into actionable requirements for

Formación

• 8+ years of experience in strategy, customer operations, finance, consulting, loss management, or a related field.

Responsabilidades

• Lead traveler compensation strategy and initiatives in close partnership with Operations and brands, creating clarity on priorities, outcomes, and execution.
• Own traveler compensation policies and strategy across refunds, goodwill offers, credits, points, and related treatments, balancing traveler outcomes with business value.
• Serve as the primary strategic partner for compensation strategy, aligning recommendations, governance, and execution with Operations, brands, analytics, finance, legal, product, and technology partners.
• Own return-on-investment analysis and ongoing monitoring for major compensation spend and loss management initiatives, translating data into recommendations for senior leaders.
• Partner with Product and Technology to integrate compensation treatments into self-service and agent tools, translating policy and strategy into scalable experiences and clear requirements.
• Maintain and publish a compensation and loss management scorecard covering loss, recovery, customer experience, agent performance, spend, and return on investment; and provide program management for key initiatives through roadmaps, dependencies, milestones, and risk management.

Conocimientos

Strategic leadership

Cross-functional collaboration

Financial analytics

Stakeholder management

Data-driven decision making

Descripción del empleo

Expedia Group is seeking a Senior Manager, Traveler Compensation Strategy in Seattle to define and drive compensation strategy across refunds, goodwill offers, credits, and related treatments. You will partner with Operations, brands, analytics, and product teams to balance traveler outcomes with business value and to deliver scalable, data-driven solutions.

You will own ROI analysis for major compensation spend, develop governance, and translate policy into actionable requirements for