Travel Shop Clerk

Stagecoach Group; Inverness; On-site; GBP 15,740 - 22,418; Full time

Benefits offered by this job

Generous company pension scheme

29 days holiday rising to 33 days after 2 years

Free travel for employee and a companion

Discounts on holidays and retail

Free Highlife Highland membership

Job summary

Stagecoach Group is looking for a Travel Shop Clerk in Inverness. The successful candidate will provide exceptional customer service for Stagecoach, Megabus, and Citylink services, manage cash transactions, and assist with administration tasks. Key qualifications include experience in customer service, cash handling, and proficiency in Microsoft Office applications. The role offers a pay rate of £13.85 per hour, a generous pension scheme, and free travel for the employee and a companion.

Qualifications

• Experience in a customer-facing role.
• Ability to handle cash and maintain financial accuracy.
• Comfortable using computer software for tasks.

Responsibilities

• Deliver exceptional customer service to Stagecoach customers.
• Manage and reconcile cash takings at the end of the day.
• Assist with administrative tasks as required.

Skills

Customer service

Cash handling

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Travel Shop Clerk page is loaded## Travel Shop Clerklocations: Invernesstime type: Full timeposted on: Posted Todayjob requisition id: JR12546**Salary**£13.85 P/H**Job Purpose**This role is about delivering exceptional service to Stagecoach customers who are looking to use Stagecoach, Megabus and Citylink services to travel locally or further afield. You will ensure every customer feels listened to, understood and treated like an individual; and strive to provide the most cost effective and efficient way for them to travel on our buses.**Principal Accountabilities**You’ll put the customer at the heart of everything you do and treat every single customer as you would expect a member of your own family to be treated.You’ll be expected to provide exceptional customer service by fully engaging with every customer, listening to their travel needs to provide the most cost effective and efficient way to travel.You’ll provide our customers with the right information to get them where they need to be, when they need to be there.You’ll be required to manage and reconcile the cash takings at the end of each working day.If one of our customers has left something behind, you’ll be required to record and store all lost property in line with company policy.Assist the operations management team with administration tasks as required.**What we need from you:**Comfortable dealing with customers face-to-face.Computer literate with a good working knowledge of Microsoft Word, Excel and Outlook.Ability to keep a cool head and ability to deal with unhappy customers who are not satisfied with the service we have provided.Good at developing and maintaining good working relationships with your colleagues.Cash handling experience, with a high level of numeracy.**Desirable**Previous experience of delivering excellent service in a customer facing role and/or administration role.**In return we will give you:**Pay rate - £13.85 per hourGenerous company pension scheme29 days holiday rising to 33 days after 2 yearsFree travel for you and a companion.Free Highlife Highland membership individual or familyA range of money-saving opportunities including discounts on holidays and retail, cinema outings, dental insurance, vehicle breakdown cover and hotels and attractions.Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.**Location:**Inverness Depot 1 Seafield Road Inverness IV1 1SGFounded in 1980, Stagecoach has established itself as the UK’s largest transport operator, with services connecting more than 100 major towns and cities in England, Scotland, and Wales. We work with our partners to deliver a greener, smarter, safer, healthier, and fairer country. Providing extensive expertise in commercial and contracted markets, we assist national and regional government to deliver on ambitious plans for their citizens, communities, and local economy. Our team of 26,000 employees are proud to serve our customers and be an integral part of their local communities.